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Toyota Direct
Columbus, OH
1,466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,466 reviews
Verified Customer
May 10, 2025
Quick efficient and courteous were the key characteristics of my service appointment with Toyota direct setvice characteristics of my service appointment with Toyota direct setvice More
by doreather_baskin
Employees Worked With
May 10, 2025
Issue corrected in less than 5 minutes. Cabin filter was replaced but did not seat properly and was making a whistling noise. Cabin filter was replaced but did not seat properly and was making a whistling noise. More
by ckelley1806
Employees Worked With
May 10, 2025
The Toyota representative, Jacob, that serviced my car was friendly, helpful, and informative. He also shared that I could ask for him the next time I came in or if I needed additional assistance. This was friendly, helpful, and informative. He also shared that I could ask for him the next time I came in or if I needed additional assistance. This made me feel that he cared and was committed to providing quality service. More
by izzyplair
Employees Worked With
Jacob
May 10, 2025
Very good service manager Jonathan Marnell good listener talk respectful and explain to me to understand talk respectful and explain to me to understand More
by fjalloh57
Employees Worked With
May 10, 2025
Professional yet friendly! Did my maintenance check in under an hour while I enjoyed a fancy coffee and pastry in their spacious and comfortable lounge Did my maintenance check in under an hour while I enjoyed a fancy coffee and pastry in their spacious and comfortable lounge More
by bailormary
May 10, 2025
The service at the Morse Road, Columbus was really good. In order to keep great records of the life of the truck, I will continue to go to this place. I'm the second owner of this truck and all service reco In order to keep great records of the life of the truck, I will continue to go to this place. I'm the second owner of this truck and all service records are here. More
by daniel.redder
Employees Worked With
I can't remember. Does it matter?
May 10, 2025
Was told an issue that was serviceable should be taken care of then to be have it reversed by the so-called master tech. Caught up in a tangle of lies. My attorney is now involved with me. Next will be so care of then to be have it reversed by the so-called master tech. Caught up in a tangle of lies. My attorney is now involved with me. Next will be social media blast. More
by sf.ckb
Employees Worked With
