Toyota Direct

Very pleasant experience with customer service people (o have had 2 so far). Do we keep the same person every visit or take whoever is available? have had 2 so far). Do we keep the same person every visit or take whoever is available? More

They didn’t put the hubcaps back on my car properly on two tires after a tire rotation that took an hour longer than they told me it would take. I’m lucky that I didn’t lose either of them. One not being two tires after a tire rotation that took an hour longer than they told me it would take. I’m lucky that I didn’t lose either of them. One not being securely on, wouldn’t be happy, but would be more understanding. Two of them…..unacceptable. More

Claims there is no leak in the tire however the one tire pressure was 2-3 PSI lower than the other 3 despite toyota direct being the last people to fill them. They could not adequatly explain why aside from pressure was 2-3 PSI lower than the other 3 despite toyota direct being the last people to fill them. They could not adequatly explain why aside from 'We couldn't find a leak so you're good to go'. The sensor in the car is already reading the tire as 1-2 PSI lower when the car is started, but at the tires heat up the come back together, so I believe a leak is still present. I explicitly came it telling them to replace the tire, so I will be very frustrated when I have to return in a month as the PSI continues to drop lower. Don't get me wrong the service rep was very polite about it. However I believe the team failed to do their job. More

Lacy did a wonderful job. Kept me informed in a timely manner. Work completed as expected. Kept me informed in a timely manner. Work completed as expected. More

The entire process was super easy and I was treated extremely well. Tom and Nic took great care of me and we’re not at all pushy or aggressive. In fact, they made me feel at home and very comfortable. extremely well. Tom and Nic took great care of me and we’re not at all pushy or aggressive. In fact, they made me feel at home and very comfortable. More

Pleasure to work with. Did basic service only so nothing else really to give props on. Did basic service only so nothing else really to give props on. More

Ron S was an amazing Service Advisor - super friendly and helpful throughout the process. Also the first time anyone help direct me to my car post service. Took about the time I was quoted and Ron made me helpful throughout the process. Also the first time anyone help direct me to my car post service. Took about the time I was quoted and Ron made me feel valued as a customer. More

Caleb, one of the service managers, was very helpful working out an issue that service had with my vehicle. He was very accessible and explained the service plan in detail. working out an issue that service had with my vehicle. He was very accessible and explained the service plan in detail. More

Clean, friendly, helpful, not the best at keeping customer updated, easy to schedule appointments, miss the car wash. customer updated, easy to schedule appointments, miss the car wash. More

One of the best. I love the lobby and free snacks they offer. It is very relaxing! I love the lobby and free snacks they offer. It is very relaxing! More