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Toyota Direct

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.2
2,601 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 2,601 reviews

October 22, 2026

I was given a time that my vehicle would be serviced and the job was completed much sooner. My 2016 Camry is driving like new. More

by chell428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris Hampton
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Oct 22, 2026 -

Toyota Direct responded

Thank you for sharing your positive experience with our team! We hope to work with you again in the future. Have a great day! - Toyota Direct

October 22, 2026

Very supportive, friendly, respectful and knowledgeable! I trust them completely with my car. I truly appreciate everything they do! More

by r7sant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2026 -

Toyota Direct responded

We appreciate your positive review! It's great to know our team treats you with respect and care. See you next time at Toyota Direct! Safe travels!

October 22, 2026

Parris was very courteous & helpful. He encouraged me to ask any questions and was patient in his answers. More

by quinnshelley331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris
Print
Oct 22, 2026 -

Toyota Direct responded

It's fantastic to hear that Parris was courteous and helpful during your visit! We appreciate your feedback and we'll pass along your kind words. See you next time, here at Toyota Direct!

October 21, 2026

Easy to deal with, got a fair deal. Jeff was very courteous and accommodating. He was very knowledgeable. More

by Larry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Kazee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Lincifort
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2026 -

Toyota Direct responded

Hi Larry, thank you for sharing your experience! We're glad Jeff and the team were able to assist you. We appreciate your business at Toyota Direct!

October 21, 2026

I had a great experience with Toyota Direct. The staff was friendly, professional, and helpful. I am very happy with the service I received. Thank you, Toyota Direct! More

by jimmitrydelma44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Lincifort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 21, 2026 -

Toyota Direct responded

Thank you for your glowing review! We're happy to hear you enjoyed our service and our team made a great impression. All of us at Toyota Direct are grateful for your business and support.

Oct 21, 2026 -

jimmitrydelma44 responded

Thank you so much for your kind response! I truly appreciate your excellent customer service. I’m very happy with my experience at Toyota Direct. Keep up the great work

Oct 21, 2026 -

jimmitrydelma44 responded

Thank you so much for your kind response! I truly appreciate your excellent customer service. I’m very happy with my experience at Toyota Direct. Keep up the great work

October 21, 2026

I like Toyota Direct my issues with my car were resolved I appreciate Cliff and all his assistance. More

by genngenn39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 21, 2026 -

Toyota Direct responded

This is a fantastic review! Thanks from the entire team at Toyota Direct.

October 20, 2026

They are easy to communicate with about any issues I might have. They kept me updated on my recent visit. More

by pjberetich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Oct 20, 2026 -

Toyota Direct responded

We are thrilled to hear that our communication was top-notch! Thank you for choosing Toyota Direct and for sharing your feedback with us. See you next time!

October 20, 2026

They always explain things well. Don't high pressure me into doing things I can't afford. Have a great waiting room! More

by melmagee3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Oct 20, 2026 -

Toyota Direct responded

We pride ourselves on being transparent and pressure free, and it's great to know that comes through. Thank you for choosing Toyota Direct! See you next time!

October 19, 2026

I went in for a 5000 service. The service writer said it would be an hour to an hour and a half. It took less than a half hour. Great service. More

by meweinstock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malek Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Lincifort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 19, 2026 -

Toyota Direct responded

Thank you for sharing your positive feedback of our service team! We appreciate your business and hope to see you again at Toyota Direct!

October 19, 2026

Cliff was friendly and polite throughout the process. He was knowledgeable, and offered some service options based on my vehicle's service history, without being pushy. He provided great customer service More

by DavidRLarsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 19, 2026 -

Toyota Direct responded

David, we are thrilled to hear that Cliff provided such knowledgeable and courteous service at Toyota Direct. Thank you for your kind words!

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