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Toyota Direct
Columbus, OH
2,200 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,200 reviews
May 27, 2026
Good communication while the work was being done as while I was at work. But the service did not meet my expectations. Going to be contacting the service center to have issues resolved. I was at work. But the service did not meet my expectations. Going to be contacting the service center to have issues resolved. More
by cmegger
Verified CustomerEmployees Worked With
Randy
May 26, 2026
I dealt with Nick in sales. He was the one whom helped with the purchase and Brandon helped with the finace. Both did an excellent job. He was the one whom helped with the purchase and Brandon helped with the finace. Both did an excellent job. More
by josborne7
May 26, 2026
Very easy to schedule and work with. Finished with my appointment exactly when they said they would, which is a rarity for dealers in this area. Finished with my appointment exactly when they said they would, which is a rarity for dealers in this area. More
by gleyland
Employees Worked With
May 26, 2026
Service Rep was outstanding and very comprehensive. communications interactions were timely and clear. The waiting felt very hospitable and made my time waiting enjoyable. communications interactions were timely and clear. The waiting felt very hospitable and made my time waiting enjoyable. More
by RPAYNEHOM
Employees Worked With
May 26, 2026
Evan at Toyota Direct was great, super friendly, explained the issues and seemed to genuinely care about fixing my last minute emergency. explained the issues and seemed to genuinely care about fixing my last minute emergency. More
by epk23
Employees Worked With
Evan from the service department
May 26, 2026
Dealership acknowledged pricing error in voicemail. I returned call twice, left messages both times. No call back. I returned call twice, left messages both times. No call back. More
by mddecastro
May 23, 2026
I was able to schedule a service appointment in a timely manner and was provided a loaner car while mine was in the shop. The work repair was done within two days at a reasonable price. My service rep Randy manner and was provided a loaner car while mine was in the shop. The work repair was done within two days at a reasonable price. My service rep Randy was professional, friendly and communicative. I’ll be using Toyota Direct for service on my Prius from now on. More
by bsoppelsa
Employees Worked With
Randy, Service
May 22, 2026
Dealer inspection no one is actually checking it throughly. They check all boxes ok. It’s not any different than getting oil change at VALVOLINE… why waste time to go through dealership it’s a sweat throughly. They check all boxes ok. It’s not any different than getting oil change at VALVOLINE… why waste time to go through dealership it’s a sweat shop. More
by bilal.2.osu
Employees Worked With
Margarita
May 21, 2026
They were reassuring and understanding of my needs and concerns and they listened. They were extremely helpful. I really appreciated that. concerns and they listened. They were extremely helpful. I really appreciated that. More
by aross4722
Employees Worked With
May 20, 2026
They have good time management, teamwork and respectful while dealing with customers. They are very hospitable provide refreshments for their customers while dealing with customers. They are very hospitable provide refreshments for their customers More
by oyoyacarol
Employees Worked With
I don't know them by name
