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Toyota Direct
Columbus, OH
2,149 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,149 reviews
April 17, 2026
Jeff was fantastic to work with in all aspects of the car buying process. He never pressured me into buying more add on features than I wanted. I have returned to ask Jeff questions regarding the many wonder buying process. He never pressured me into buying more add on features than I wanted. I have returned to ask Jeff questions regarding the many wonderful features my Grand Hylander has to offer. He always answers all my questions and tells me to call him or drop by the dealership with any questions or concerns. I had mud flaps installed yesterday and Lily Keibler in service was amazing. Both Lily and Jeff were instrumental in getting the mud flaps from the parts department and installed in under one hour. Great customer service. The service and waiting areas were clean. The waiting area was spacious with plenty of comfortable seating, snacks, drinks and large screen TVs. More
by karlcrna53
Verified CustomerEmployees Worked With
Other Employees :
Lily Keibler, asst. service manger
April 17, 2026
Great help quick. Got my problem resolved in about 2 hours and fixed an issue I had going on for weeks. Got my problem resolved in about 2 hours and fixed an issue I had going on for weeks. More
by shaw9351
Employees Worked With
April 17, 2026
Cliff was awesome! Made my experience 10/10, I will be back because of him Made my experience 10/10, I will be back because of him More
by 614bham
Employees Worked With
April 17, 2026
Nasir was PHENOMENAL! Wonderful to work with! Listened to everything that I needed and made sure that my needs were met! Highly recommend! Wonderful to work with! Listened to everything that I needed and made sure that my needs were met! Highly recommend! More
by jsue1977
April 16, 2026
Great service and I was impressed with the speed and time of completion. Excellent service. of completion. Excellent service. More
by tettehemmanuel32
Employees Worked With
April 16, 2026
Was phenomenal explaining everything and very detailed, great terms helping out making sure that everything was taken care of correctly and very detailed oriented great terms helping out making sure that everything was taken care of correctly and very detailed oriented More
by snowinc
April 14, 2026
Organized, easy, pleasant. We will come back Good job, nice, clean, good refreshments. Thank you We will come back Good job, nice, clean, good refreshments. Thank you More
by brasmus206
Employees Worked With
April 14, 2026
Good service and better price ! Isatou was very nice and knowledgeable. Good customer services ! Always helpful, she make us feel like family Isatou was very nice and knowledgeable. Good customer services ! Always helpful, she make us feel like family More
by mustafamahamud.uma
Employees Worked With
April 14, 2026
Great service at TD. I was assisted quickly, and the customer service lady was friendly, efficient, and very helpful. I was assisted quickly, and the customer service lady was friendly, efficient, and very helpful. More
by senahohoabu
Employees Worked With
April 14, 2026
Have requested call back from service manager at time of service and called back nearly every day for 10 days and never received a call back. Very disappointing. service and called back nearly every day for 10 days and never received a call back. Very disappointing. More
by Disappointed
Employees Worked With
