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Toyota Direct
Columbus, OH
1,891 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,891 reviews
May 03, 2025
Thank you for your service. I am very grateful for the service Toyota did. Thank you again Isatou . I am very grateful for the service Toyota did. Thank you again Isatou . More
by samiashash1
Verified Customer
May 03, 2025
It was as easy as possible, from setup to talking with Justin to picking the car up. Justin to picking the car up. More
by jeffmiller300
Employees Worked With
May 03, 2025
They were very attentive to me and answered all the questions and gave me excellent information. questions and gave me excellent information. More
by jmrvillamil
May 02, 2025
Love my new Sienna! Fadi and Chris were very helpful. I would highly recommend them and Toyota Direct Fadi and Chris were very helpful. I would highly recommend them and Toyota Direct More
by kristenstephens93
May 02, 2025
service was good on my new RAV 4 Hybrid 2025. Better than Finance in the sales dept. Better than Finance in the sales dept. More
by KWREAGAN
May 02, 2025
I always get very good service here. Mechanic's work is very good. I like my Advisor, Chris Grossman; we've worked with him for years. Mechanic's work is very good. I like my Advisor, Chris Grossman; we've worked with him for years. More
by bmann44
May 01, 2025
They were on time with my appointment and Clifford was very friendly and helpful. Satified with the service very friendly and helpful. Satified with the service More
by frann.lowery
April 30, 2025
They are nice and try to be helpful. I was a bit frustrated on my recent visit as I was told all fluids would be filled with the regular maintenance that was scheduled. And as soon as I I was a bit frustrated on my recent visit as I was told all fluids would be filled with the regular maintenance that was scheduled. And as soon as I left, it was raining and Amelia got a notification that I had low washer fluid so that did not happen. If this was an isolated incident, I wouldn’t mind, but this was not the first time this has happened. Additionally, my car is only a year old and has some interior pieces that are hanging from the ceiling and I was told there was no one there that was able to fix those on a Friday afternoon so I need to make an appointment on Monday or Tuesday and to avoid Saturdays cause they’re busy. I didn’t think that was the best customer service. More
by mrsmeanly2
Employees Worked With
Unknown
April 30, 2025
Tire valve stem caps not tightened. Oil handprint on hood. Other employees in garage area aloof. Oil handprint on hood. Other employees in garage area aloof. More
by mattphippsdesign
Employees Worked With
April 29, 2025
I been a customer for 8 yrs, but I don’t get services that I deserve on my car. So sad. that I deserve on my car. So sad. More
by tilachanacharya
Employees Worked With
