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Toyota Direct
Columbus, OH
2,258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,258 reviews
May 23, 2025
Caleb was incredibly thorough in taking care of us. He took time to understand our issue and made sure everything was addressed in a timely fashion. Much appreciated. He took time to understand our issue and made sure everything was addressed in a timely fashion. Much appreciated. More
by doran220
Verified CustomerEmployees Worked With
May 23, 2025
People were polite and answered my questions. Waiting area is very nice; good coffee and snacks. Waiting area is very nice; good coffee and snacks. More
by jsiebert0
Employees Worked With
May 23, 2025
It was a very good experience. Thank you so much! I appreciate the opportunity to fill out this survey Thank you so much! I appreciate the opportunity to fill out this survey More
by jamalmohamud625
Employees Worked With
May 22, 2025
Original dealership. Prefer to return to home dealer. Miss the car wash. Was a great benefit. The service department has expanded significantly over the last few years. G Prefer to return to home dealer. Miss the car wash. Was a great benefit. The service department has expanded significantly over the last few years. Growth is always a great opportunity. This growth came at the expense of its busier, but more chaotic; and the car wash. Just harder to find that extra value for the 30-45 minute drive More
by tylertrippier
Employees Worked With
May 20, 2025
Pleasant and accommodating. Was able to change my appointment easily. Service agent very professional and knowledgeable Was able to change my appointment easily. Service agent very professional and knowledgeable More
by Ebrima
Employees Worked With
May 20, 2025
Isatou was very professional and knowledgeable. She was able to get the service performed on my truck in a timely manner. She was able to get the service performed on my truck in a timely manner. More
by mcaskey2707
May 19, 2025
Good, but wait was around 3 hrs and no follow up why so long await long await More
by IAMPEG2013
Employees Worked With
May 19, 2025
Good customer service. A little pricey even with 10%discount. Day after service my low air gage went back on so I have to take it over to have it checked which is minor a A little pricey even with 10%discount. Day after service my low air gage went back on so I have to take it over to have it checked which is minor annoying. I suspect it's spare tire low. Otherwise. I keep getting my car serviced here and will continue to do so even though I am on west side of town. More
by jamiep183
Employees Worked With
May 19, 2025
Convenience. Technician explains thing that must be done and things that can be done and its up to me to accept or decline. Technician explains thing that must be done and things that can be done and its up to me to accept or decline. More
by radrey75
May 19, 2025
Service agent was great explaining the details needed for repairs i really appreciate your effort thank you repairs i really appreciate your effort thank you More
by rugiejal
