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Toyota Direct
Columbus, OH
2,499 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,499 reviews
August 31, 2025
Great communication, great and fast service! Friendly staff! Affordable prices! İnterest free option are available Friendly staff! Affordable prices! İnterest free option are available More
by Ali
Verified Customer
August 31, 2025
Carlos has always taken care of me and my needs. I can always count on him. I can always count on him. More
by bdoddroe
August 30, 2025
Best experience! Justin was exceptional! My car is running perfectly! I will never go anywhere else! Justin was exceptional! My car is running perfectly! I will never go anywhere else! More
by lb24jun
Employees Worked With
August 30, 2025
Thomas Wiley efficiently processed our financing and did an excellent job explaining the warranty options. an excellent job explaining the warranty options. More
by willstoni299
August 29, 2025
Great place for vehicle service. Have used them for my last couple of oil changes and they are open early, prompt, professional and thorough. I am planning on going there from now Have used them for my last couple of oil changes and they are open early, prompt, professional and thorough. I am planning on going there from now on. More
by coh1jds1964
Employees Worked With
August 29, 2025
Spoke with four people that assured me someone would get in touch with me to resolve an ongoing issue since last Tuesday. Original issue was getting our Toyota Care extended warranty validated. That has see in touch with me to resolve an ongoing issue since last Tuesday. Original issue was getting our Toyota Care extended warranty validated. That has seemed to be resolved at this time. However, we would like to get the vehicle back in to get its issues resolved but no word yet as to if the warranty covers what needs to be done. More
by stonebrc
Employees Worked With
August 29, 2025
They could not complete the inspection or do the tire rotation because they could not find the wheel lock key. The next day I opened the glove compartment and it was sitting there in plain view. My oil c rotation because they could not find the wheel lock key. The next day I opened the glove compartment and it was sitting there in plain view. My oil change took two hours. More
by mmaclam
Employees Worked With
August 29, 2025
As usual, I received excellent customer service. No delays and clear in all the information provided. No delays and clear in all the information provided. More
by alearag
Employees Worked With
August 29, 2025
I have had continued issued with my vehicle, and had issues when on vacation. Now since the same issues are still occuring, but the vehicle was repaired 1000 miles away, it's all workmanship issues, an issues when on vacation. Now since the same issues are still occuring, but the vehicle was repaired 1000 miles away, it's all workmanship issues, and I'm left holding the financial responsibility. My vehicle is still under warranty, and the repairs are covered under warranty, but I'm going to be charged diagnostic fees to have the vehicle repaired locally. Lost a customer that leases every 3 years and would have had plenty of service done. More
by eadkins12
Employees Worked With
Chuck Hessel
