Toyota Direct - Service Center

The service and parts department do not coordinate well and neither department returns a call and neither department returns a call More

Very well organized and helpful staff! Waiting areas very clean.but nothing else that I can think of at this time! Waiting areas very clean.but nothing else that I can think of at this time! More

I want to like Toyota Direct. It is close to my work. However, I take my car there and they don't complete my oil change as I have added in the notes on their website and then I d It is close to my work. However, I take my car there and they don't complete my oil change as I have added in the notes on their website and then I don't go back for a couple of oil changes and hope they get the issue fixed. This is now my third time and they still didn't do it as I noted. More

The person that kept me informed of my service was outstanding. I only bring my vehicle to one service place because they make you feel comfortable. outstanding. I only bring my vehicle to one service place because they make you feel comfortable. More

If Justin was the closing/finance guy, he was efficient and very knowledgeable. I am not at all happy with your service department. When I purchased the vehicle. I was told by Russell that the kick sensor and very knowledgeable. I am not at all happy with your service department. When I purchased the vehicle. I was told by Russell that the kick sensor was not installed but I should call the service department after a couple of months to see if you received them in and they would install at no charge to me as it should have been on the vehicle in the first place. I called and spoke with a representative in the call center who stated that the parts were in and scheduled an appointment for me on Monday February 17. I drove 75 miles from my home to the dealership. I pulled my car into service and handed over the keys. 2 hours later, I was told that the parts were not in stock and I would have to come back. I asked to speak with a supervisor and Jeremy came over to discuss it. I told him that I was told the parts were in and scheduled that appointment. I was not driving all the way back AGAIN. This was YOUR error! Jeremy told me that he would call me to discuss a coupe of options the next day. I left with no kick sensor. Jeremy didn’t call the next day but did call 3 days later and left a message asking for me to call him back to discuss options. I called back the number he indicated a few days later, received voice mail and left a message that I was returning Jeremy’s call. THAT WAS AT THE END IF FEBRUARY. NO ONE IN SERVICE HAS YET CALLED ME BACK TO GIVE ME OPTIONS ON GETTING MY KICK SENSOR INSTALLED. I would appreciate getting a call from the service manager to review my options of getting this taken care off. More

I went to get a service done but it was not done. This is the worst place to get your service done. This is not the first time I had issues with them. If I could give back my toyota back and buy the This is the worst place to get your service done. This is not the first time I had issues with them. If I could give back my toyota back and buy the Kia I had in mind, I would. No more toyota cars for me. Run while you can. Awful customer service. More

I am happy with my service, they got me right in and explained everything I needed and had me out the door in great time. I will definitely be back. Thanks explained everything I needed and had me out the door in great time. I will definitely be back. Thanks More

everything was great. I like the new video that were sent to me. They communicated very well throughout the process. I like the new video that were sent to me. They communicated very well throughout the process. More

Wonderful service department and advisors. I would highly recommend this service department and will certainly be back again. I would highly recommend this service department and will certainly be back again. More

Everything is awesome just the lady staff wasn’t friendly she was fine but not totally she was fine but not totally More