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Toyota Direct - Service Center

Columbus, OH

4.1
1,043 Reviews

1,043 Reviews of Toyota Direct - Service Center

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July 30, 2025

Tony and Justin were extremely helpful and friendly. I really appreciate their help and support. More

by rxuma444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rondon and Justin
July 29, 2025

When I scheduled by phone, I was told tire rotation and oil change. It turned out to be more than that and a longer wait. Plastic seat cover and paper floor mat were left in my car. More

by clpetryshyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2025

Mindy was GREAT! Very friendly. My expectations are always met when bringing my vehicle in for any maintenance, so THANK YOU staff! More

by Ty52
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2025

Even when I bought our toyota in other dealer , the poeple here if professional and the Spanish language is the key for us . More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2025

In and out in less than an hour so I was very happy with that aspect of things so we will be back. More

by jtweeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

Meets expectations and excellent customer experience. My daughter looks forward to a service date so that she can enjoy the waiting room. More

by tzmeddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashiqur Rahman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

From Millie to Tony all great customer service. Is worth to drive 12 minutes more to get a car service More

by mendezw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rondon, Millie
July 23, 2025

Friendly, professional staff, in a clean environment. Very thorough and efficient service department. Would recommend to friends. More

by Steve S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Addison Brobst
July 23, 2025

Great service. They always deliver. Would recommend to anyone wanting to service their Toyota. Very well run. More

by whit9292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2025

did not explain the price of anything beforehand! i did not know some of the things done were optional. came out with a $500 bill! More

by cllimbert3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Cottone
1.0
This rating includes all reviews, with more weight given to recent reviews.
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