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Toyota Direct - Service Center

Columbus, OH

4.1
1,043 Reviews

1,043 Reviews of Toyota Direct - Service Center

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July 16, 2025

I was very satisfied by the positive experience I had with Cliff. He is a great brand ambassador for Toyota. I’ll request him for my future service needs! More

by jon.mallory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

I didn't have to wait long for my car to be serviced. Staff was attentive to what I needed and they took care of everything. More

by scottmcknight913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

Great staff. All concerns were addressed promptly. Showed me what needed done and why needed More

by virgostar978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
July 11, 2025

Service rep did not fully explain my concerns to the technician, so the technician's work did not accurately address my concerns. More

by TIM1728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Jeremy Rodock does an amazing job of keeping you informed about the proper maintenance and all three of my Toyotas. More

by george.tornick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

The service department has really gone downhill over the years. I’ve been coming here for years and I’ve never had a problem and never worried about my vehicle until recently. My vehicle was damaged twice n More

by autumn_hamrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Islam Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Cliff is an exceptional service provider, he truly cares about his customers and goes the very extra mile to give the best service. I can’t say enough about him, he is just wonderful. More

by sophie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Cliff was great during my visit but my car was worse when I got it back. Need to get my car back in to service. Not happy More

by ashley.m.legin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clifford Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Would love to see reps check drop box on a daily basis to service appointments More

by ezwhitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Always give the best service! The team has patience and they are nice people. Will be back next time! More

by halegchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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