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Toyota Direct - Service Center

Columbus, OH

4.1
786 Reviews

786 Reviews of Toyota Direct - Service Center

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March 13, 2025

The service was fine. However, the verbal quote of the service ahead of time was not accurate—I was quoted $410, but the exact service quoted ended up being billed at $587 More

by ross_a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mindy Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2025

Jeremy explained everything throughly , the dealership was clean, overall a great experience as always here More

by todd.abens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

Great experience. Great facilities and people. I am a life long customer and 100% endorse them. More

by jjrodock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

I was greeted as soon as I pulled up to Toyota. I had an appointment with Taye and was seated while he was located. Taye helped me with my car choice and kept me informed at every step, More

by llburge
Recommend Dealer
Yes
Employees Worked With
Taye Darwish
March 10, 2025

Wait was a little long. Customer service Top notch!! Very Informative and Kind! Will Return!!! More

by wvaughn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy Sanker (5*)
March 08, 2025

ALL WENT GREAT AND PEOPLE WERE EXCEPTIONALLY HELPFUL. I HAVE BEEN COMING TO TOYOTA DIRECT FOR MANY YEARS. More

by jameshiss1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Service was like l expected. The time spent as promised. He was very friendly and professional More

by ezanme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

No hassle service and a comfortable waiting area (with coffee and popcorn) make these appointments relaxing and enjoyable. More

by iamsmithiam
Recommend Dealer
Yes
Employees Worked With
Mohamed Amin Abdiaziz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

I have been with Toyota for over 30 or more years. Best car dealer ever More

by dnatasha19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

I am happy with Toyota Direct but I had a Remote issue that lingered for 6 mos until it finally was fixed. I was told that my trial subscriptions would be started over back to the time of purchase in Aug More

by Lhodge11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Ennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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