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Toyota Direct - Service Center

Columbus, OH

4.1
834 Reviews

834 Reviews of Toyota Direct - Service Center

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May 13, 2025

Great friendly knowledgeable service! Always a great experience! Thank you! Too many words required for this review though. That is ridiculous! More

by bimwili29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

We aren’t happy to take care my car my tire get light on the sensor oil change isn’t off and they are not change oil change next appointment tag number when I go back nothing change they put wrong tag n More

by omaraani2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frist day Anthony Rondon. Second day Larissa Sanker
May 13, 2025

I’m giving this service one star solely because of the pricing—$100 for a simple plate change is outrageous. I want to be clear: my service advisor was professional and courteous, and I don’t place any bl More

by adamtyson2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paris
May 13, 2025

My service advisor was excellent. So was the tech. I was in and out in less than 2 hours. More

by jsclark61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rondon
May 13, 2025

Used car sold me a service contract that no company is willing to work with. Guess how I'm feeling More

by gregrogers3396
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever deals with aftermarket contracts
May 12, 2025

Everything was very friendly and straightforward. I will definitely bring my vehicle here for services beyond the very basic. More

by bill.hohman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025

They are the best. Always makes me feel like I am family. Best customer service. More

by jjrodock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025

With service done he just hold my keys and make me wait for 3 hour. I had appointment and didn’t get out till 3 hour. It just west my time and I had to cancel other important stuff due to just not letting More

by tilak_dk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

They are not fast. Employees are generally friendly tho. The service workers unplugged my dash cam. Sus. More

by 18thomasn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
May 10, 2025

Quick efficient and courteous were the key characteristics of my service appointment with Toyota direct setvice More

by doreather_baskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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