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Toyota Direct - Service Center

Columbus, OH

4.1
1,026 Reviews

1,026 Reviews of Toyota Direct - Service Center

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August 23, 2025

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by Dosie Dough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

The best place to take care of your car that I have ever experienced….. by far More

by jjrodock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

Technical service was fine, communication and customer service not so much, as during a regular scheduled service visit that took 3+ hours , I had to initiate all communications with your representative. More

by vaessin.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
August 22, 2025

Cliff Williams treated me great. I felt like he cared. Best experience I have had at Toyota Direct. More

by scott.gallentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

The two times I’ve visited this dealership. I had issues due to them being low staffed. It was very frustrating and I do not recommend. More

by mandahimes24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael was helpful
August 21, 2025

Very helpful and supportive. Explains everything in deal. My advisor Isatou is the best. She is helpful and informative. I will continue to have my vehicle serviced at Toyota More

by mrv11662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

I always receive great service at this location and the associates are knowledgeable, kind and understanding! More

by bblanton5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
August 20, 2025

poor communication. New inaccurate statement “customer states”. Work done without my knowledge. Saw it on statement for the first time. More

by Mainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Cottone
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

Quite disappointed I could not use my Toyota card to pay for servicing, especially when I have done so in the past More

by LarryASchirm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

They listened to my issue and after investigating found nothing was wrong with my vehicle. More

by neil.cameron
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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