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Toyota Direct - Service Center

Columbus, OH

4.1
850 Reviews

850 Reviews of Toyota Direct - Service Center

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December 06, 2024

Dealing with Chris Grossman is always a pleasure. He's always helpful and answers any questions I might have. More

by dodsonb40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Third time bringing back, still not fixed. Caleb is always very helpful to me. Got an alignment it kept pulling to the left. Now it pulls to the right… More

by torrey_grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Great place they make you feel home. Great service manager Issatou. I will definitely refer friends and family More

by senioradvisor.spf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basha Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Superb service dept. Got in the same day to fix a flat. Tire wasn’t able to be repaired but was covered under two-year warranty and got a new one at no cost. Cliff was gr More

by rbcOhio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

It was over 2 hours for an oil change. They put a sticker in the window for 5000 miles when it should be 10000. Also, the date to come back as early as February, 2025. More

by dougdrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Deppen
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

As usual, the service at your garage is top-notch. Always get friendly and professional accommodations. Info from rep is concise and suggestive, but not pushy or intimidating. More

by lynnfrz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

Toyota installed my headlight incorrectly. It took me multiple appointments to fix it. So very frustrating. More

by petewiseman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin H.
December 01, 2024

My waiting time was minimal, and the representative was very helpful, courteous,and informed me. More

by mrselder123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately I don;t recall his name but I'm sure it is on file
December 01, 2024

Jeremy did a great job making sure I understood what was going on with my car. More

by niki5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2024

They were able to accommodate my schedule. Got me in and done in great time and even showed me how to use a Toyota accessory. More

by MARKCORICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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