Toyota Direct - Service Center

Unexpected long wait time without notice. Constantly trying to upsell coolant flush when not needed Constantly trying to upsell coolant flush when not needed More

I have always had great service there. Excellent service!!! I highly recommend Toyota Direct. I will not take my vehicle anywhere else. Excellent service!!! I highly recommend Toyota Direct. I will not take my vehicle anywhere else. More

I always find the staff to be very friendly and helpful during my visits. I love the updates they've made to the waiting area; the chairs are comfortable, and there are snacks and Wi-Fi available, which ma during my visits. I love the updates they've made to the waiting area; the chairs are comfortable, and there are snacks and Wi-Fi available, which makes the process even better for getting work done. More

Hi, I am sorry to write, I had two appointments 10-01-24 for Prius Prime and 10-14-24 for Honda Odyssey. I was not planning to write a review, but I was keep receiving email to write a review. I don't want for Prius Prime and 10-14-24 for Honda Odyssey. I was not planning to write a review, but I was keep receiving email to write a review. I don't want anyone job get effect because what I write also I don't have time. I am bringing my vehicles to your place since 2006, you can check the record. I bought two Toyota vehicles from your showroom, and two from another showroom because you did't have what I was looking for. Recently last two services was very upsetting. My husband drive Prius Prime, the person took care of the vehicle was very rude and pushy. Whoever did the service, did not do a complete job. The vehicle making small sound and my husband took the Prius Prime to local shop to fix the problem. I find out later from my husband. When I brought Honda Odyssey for Oil change, within a second the person told me it will cost $90 plus dollars. I had to show him my last two receipts that it should cost $60 Plus, and I had coupon, he really got upset and very rude. If he said $70 plus I can understand services getting expensive, but not at the rate what he was telling me. When service done and I asked him does my vehicle Okay and did you do the multipoint inspection he said everything is okay. He did not give me multipoint inspection sheet usually I got every time in my previous appointments, When I ask for the paperwork he said everything is okay there is no need for multipoint inspection paperwork. I don't understand when I brought my Honda Odyssey on 05-01-24 they told me my vehicle need alignment and etc etc you can check the paperwork. How come after 5 months everything is okay? I drive everyday on Highway for my work and I want to make sure my vehicle should be okay to drive. I really missed all the old workers who are very nice and always explain everything in detail whatever my vehicles needs. They were fair and honest, even I decline or not. I stop taking Odyssey to Honda dealer because of their rude behavior towards the customer and start bringing to Toyota Direct. You can check I have two other Toyota dealers close to my home but I bring my vehicle to you, only because of the good customer service. If you upgrade your place that does not mean you start charging more from your customers. I am planning to buy Prius Prime because my Honda Odyssey have 199000 mileage, but question is that where I can get good customer service. Have a nice day. Take care More

Hi, this is Eric Seyboldt. My son, Lukas, brought the 2022 Tacoma in for its service. I guess I’m disappointed in two things. First, Lukas pointed out to the advisor that there My son, Lukas, brought the 2022 Tacoma in for its service. I guess I’m disappointed in two things. First, Lukas pointed out to the advisor that there was rust starting to form. The vehicle is only 2 years old. The advice Lukas got was to take it to a body shop, Toyota wasn’t going to fix it. Rust after only 2 years and Toyota not standing behind their product quality? Second, Lukas pointed out that there was a gap on the hood scoop. He was told that a clamp was missing and it would be repaired during the visit but it wasn’t. More

Great service as always, appreciate the speedy service, will always come back even after moving out of area will always come back even after moving out of area More

This trip i was well taken care of with amazing and fast service it was a great wxperiience service it was a great wxperiience More

Excellent for service and would like to come back because Toyota direct do excellent job keep it that Toyota direct do excellent job keep it that More

Very efficient and a generally good experience. I will continue to get service at Toyota Direct. I will continue to get service at Toyota Direct. More

This current experience at Toyota Direct was complicated by outside companies that had the part/service I needed. When all of this was straightened out, my repair was taken care of. My Service Advisor, Ma by outside companies that had the part/service I needed. When all of this was straightened out, my repair was taken care of. My Service Advisor, Maggie Arnold, has always done everything possible to provide excellent Customer Service. More