Toyota Marin

Terrible Business... They cheated me out of thousands of dollars! THEY DO NOT STAND BEHIND THEIR WORK! Bought a used car that their shop had done extensive work on. A month later and a little over 1,000 dollars! THEY DO NOT STAND BEHIND THEIR WORK! Bought a used car that their shop had done extensive work on. A month later and a little over 1,000 miles, the engine literally blew up on the highway with my granddaughter driving and young great grand children inside! Fortunately, they are all O.K., and good Samaritans helped her and the children. HOWEVER, Toyota of Marin said they would NOT stand behind their work nor the car! Nor would they make any allowance for their poor work! AND, to make matters worse, this happened a week after I called them to let them know they had mis-entered the check I paid for the car with - THEY had cheated themselves out of $5,000. BUT UNLIKE THEM, I'm a honest person and brought it to their attention so they would not be cheated out of the money.... BUT they had no problem the following week cheating me out of the entire purchase price. GO ELSEWHERE! DO NOT TRUST THIS TERRIBLE, DISHONEST, DISREPUTABLE BUSINESS! More

Live out of town. Spoke with one mgr on a Wed night. New Mgr on Thurs. Ran credit and bought the car. Calls Friday saying sorry its sold didn't know. Took a hit on credit rept for nothing. Who are they kidd Mgr on Thurs. Ran credit and bought the car. Calls Friday saying sorry its sold didn't know. Took a hit on credit rept for nothing. Who are they kidding- didn't know. Unprofessional. More

Sold me a 2014 Audi that needed over $6000 in repairs within 1 month of ownership. Huy Phan is a crook and the dealership is criminal within 1 month of ownership. Huy Phan is a crook and the dealership is criminal More

If you take pride in your vehicle! Do not purchase from Toyota Marin! No one gives two ... mmm yeah! I was referred to a body shop by them. 10 mile a hr accident.. 6 times my truck had to go back.. the Toyota Marin! No one gives two ... mmm yeah! I was referred to a body shop by them. 10 mile a hr accident.. 6 times my truck had to go back.. the ship is the worst. Half the hardware was put back on, front end loose.. Ac condenser not bolted down, Ac low pressure hose not mounted.. low pressure AC hose blew.. paint / clear built up a 1/8th in n the door edges.. truck had 5000 miles on it when the repairs were done. Dealership had them redo the work.. again!! Same issue shop lied expressing the paint was stripped to bare metal.. I pointed out in the blend it wasn’t.. The dealership was willing to take the truck if the repairs were not satisfactory. Now that manager had left.. no one at Marin Toyota gives two F! After two years of dealing worh issues Paula Mccormick Chip Cooper is the worst She would not take the time to a feudal a phone call not even give me 5 minutes of her time!!! We played phone tag! It was pathetic!!! She wanted to deal with it through email.. didn’t care what the old manger was doing to help me Eric.. best guy ever!! Paula is shirt! Ride!!! And her response is we’re not responsible!! You guts referred me!! I wouldn’t even give them a star!!! No one cares if you have a issue !! No one at this dealership gives a dam about their customers!!! More

I was so happy to be well taken care of! all my questions were answered, lots of information was given and I felt good about my decision to move forward. Martin worked with me on the numbers and made Sure al were answered, lots of information was given and I felt good about my decision to move forward. Martin worked with me on the numbers and made Sure all my concerns were solved. Martin Is great More

Fantastic shopping experience with the sales representative, outstanding customer service. No hidden charges or fees to secure and close the deal in a timely manner. representative, outstanding customer service. No hidden charges or fees to secure and close the deal in a timely manner. More

The people were nice and accommodating. James did a great job of communicating all the information we needed to purchase our new car. Thank you! job of communicating all the information we needed to purchase our new car. Thank you! More

Oct.21, 2020I leased a car for the first time. Shah Oct.21, 2020 I leased a car for the first time. Shah Pourmand was the sales rep who worked with me and he was kind, efficient and made the whole proc Oct.21, 2020 I leased a car for the first time. Shah Pourmand was the sales rep who worked with me and he was kind, efficient and made the whole process a wonderful experience that I know I will do again. I couldn't have received better service. More

I came in that day having no idea if it was possible that I'd leave with a new used vehicle. But the salespersons who helped me - Nicholas Kulberg and Keith Ural - were both excellent and putting me at ease I'd leave with a new used vehicle. But the salespersons who helped me - Nicholas Kulberg and Keith Ural - were both excellent and putting me at ease and doing everything they could to help make my dream happen. Upon leaving, they both helped me know that every detail with the car was taken care of. I'm so glad Nicholas Kulberg was referred to me and available to help me with my new used vehicle purchase today at Toyota Marin. Nicholas provided utmost top service - assuring me that my vehicle will be attentively & precisely cleaned and cared for. Nicholas gives clients super good attention and service, thinking of every possible little detail and thing that could matter, to make the whole process ease-filled, comfortable and reassuring. Although Nicholas was very busy at an end of the month weekend sale time, he made sure to talk to me and check in, staying posted about my test-driving & car-buying process. Nicholas was able to pair me with the perfect person to further facilitate my car purchase -- I don't think it could have gotten any better than having Keith Ural at Toyota Marin to assist me today in the purchase of a new used car for me. Keith put my nervousness and concerns at ease - assuring me with confidence that we would find a way to work it out, for me to finance my vehicle and leave that day with the automobile I was hoping would be mine. Keith is a great-spirited, enthusiastic, kind-hearted man who explains everything with great care making it clear and understandable. I had a great experience there, felt like a magic dream in which I walked away with exactly what I was hoping for. I truly believe there were car angels there today to help me out & Keith was one of them! As was Nicholas! Keith is a great communicator, very knowledgeable and skilled at what he does, as is Nicholas as well - I would highly recommend going to both or either of them for service. Grateful I got referred to Toyota Marin for the used vehicle I was looking for & would recommend it to all. More

I just received the most thoughtful, respectful email from Martin. Martin acknowledged that I was likely being attacked with hungry calls/emails, respected my space and asked if I had any questions. He from Martin. Martin acknowledged that I was likely being attacked with hungry calls/emails, respected my space and asked if I had any questions. He then said I don’t even have to pick up the phone we could just chat through email if I preferred. This was the first time that I felt like a salesman was considering my space, boundaries and needs. Instead of being focused on selling me the car he focused on my experience and what I would prefer that be like. The salespeople I have interacted with in the past focused on their needs and superficially on mine. I always felt like bait for a shark but when I read Martin’s email for the first time I could breathe. In a few simple sentences Martin let me know he was there if I needed, asked about what works best for me and didn’t hound me. I’m not just buying a car it’s a life experience and now I know someone who gets that too. Thank you Martin! Contact him in the best way that works for you! I will! More