Huy Phan
Huy Phan at Toyota Marin

Huy Phan

TCUV Sales Manager

Toyota Marin

445 Francisco Boulevard East
San Rafael, CA 94901

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26 Reviews
not yet
rated

26 Reviews

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Dealership Experience

7 yrs, 3 mos

Industry Experience

13 yrs

26 Reviews of Huy Phan

January 19, 2021

Dealership Rating
Employee Rating

If you take pride in your vehicle! Do not purchase from Toyota Marin! No one gives two ... mmm yeah! I was referred to a body shop by them. 10 mile a hr accident.. 6 times my truck had to go back.. the More

by Tacoma Marin Toyota ruined
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 21, 2021

Toyota Marin responded

We acknowledge your review and are currently looking into the events you’ve detailed.

Jan 21, 2021

Tacoma Marin Toyota ruined responded

Stop Lying.... no one there takes responsibility.. and passes the issues around and around... a brand new truck, 5000 miles you refer me to a YOUR body shop.. my time taking off work.. driving... the issues for two years.. 6 times to the body shop to have work redone... The worst experience ever! You guys were willing to take the truck back if they didn’t do the repairs satisfactory to OEM standards After you guys contacting them!! Again they blew it.. same issues... now my Ac line blew because they didn’t bolt the support bracket down.. You’re!! Excuse word for word in Paulas email !! “We’re not responsible for body shops repairs” But wait.. 1st when you guys got involved when Eric worked there as a manager you guys were willing to take the truck wash my hands of it.. but now!! Paula gets tossed the issue because Eric left, then the manager that was given the issue left.. then tossed to Paula after Bob the manager left.., Marin Toyota Guves Zero F!’s So don’t tell me you’re looking into the issue!!! Don’t try to save your xxx to make yourself look professional by leaving that comment! I think it’s time to have my lawyer contact the Owner of Marin Toyota .. I’m pretty sure when she hears of this.. the disappointments of her staff.. someone’s losing their job! Take responsibility!!! You’ve cost me 2 years of a headache.. my time missing work.. money!! But you don’t care!

January 31, 2020

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Employee Rating

We had a great experience. We work with Brian from start to finish. Thanks Brian! We will be back for our next car in the near future. More

by Mases216
Recommend Dealer
Yes

Other Employees Tagged: Brian Moore

Feb 04, 2020

Toyota Marin responded

Mases, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Toyota Marin! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 24, 2020

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Employee Rating

Keith was very helpful and patient. He let me drive the cars immediately before talking about prices and he didn’t force the cars on me like I’ve felt at other dealerships. More

by Mileswhelan
Recommend Dealer
Yes
Jan 27, 2020

Toyota Marin responded

Thank you for your great review, Miles! We're glad to have Keith on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Diana Kennedy - General Manager - 415.257.4343

November 14, 2019

Dealership Rating
Employee Rating

Easy no hassle This dealership had the Truck I wanted was low key and it had a gong. This was the best car buying experience I have ever experienced. I worked with More

by jdrr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dylan Robinson

Nov 18, 2019

Toyota Marin responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Toyota Marin! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Diana Kennedy - General Manager - 415.257.4343

October 08, 2019

Dealership Rating
Employee Rating

I had a wonderful experience at Toyota Marin. I believe I got the best deal and formed great relationships with the staff. Thank you everyone. More

by Lyssamelody
Recommend Dealer
Yes

Other Employees Tagged: Keith Ural, Arth Parciso , Chinh Nguyen

Oct 08, 2019

Toyota Marin responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Diana Kennedy - General Manager - 415.257.4343

August 24, 2019

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Employee Rating

Great Service! The sales and finance team were very knowledgeable, helpful and courteous. I usually dread the car buying experience. Usually feel like it’s me vers More

by Happy Customer 76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Martin Sumayan, Colt Davis , John in sales

Aug 26, 2019

Toyota Marin responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Regards, Diana Kennedy - General Manager - 415.257.4343

July 28, 2019

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Employee Rating

Wonderful experience! Had a great experience with the entire staff. From the initial back and forth emails all the way through to driving off the lot. Fair and honest sal More

by kjack6321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cathie Badger, George Tenido

Jul 29, 2019

Toyota Marin responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Diana Kennedy - General Manager - 415.257.4343

July 24, 2019

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Employee Rating

Excellent experience I work with with Dylan Robinson and Huy who were both super friendly and helpful. I would defiantly recommend Toyota Marin. They made it easy for me a More

by lisa919!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dylan Robinson

Jul 25, 2019

Toyota Marin responded

Thanks a lot for your kind words, Lisa! Sincerely, Diana Kennedy - General Manager - 415.257.4343

June 08, 2019

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Employee Rating

Honest Down to Earth Best Used Car Buying Experience I have bought a lot of used cars over the years and definitely have dealt with the good, bad, and ugly. However I can confidently say that buying a us More

by cleevette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tu Nguyen, Colt Davis

Jun 12, 2019

Toyota Marin responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Diana Kennedy - General Manager - 415.257.4343

May 12, 2019

Dealership Rating
Employee Rating

Good experience with George and the staff! Went in to test drive a 2915 Durango RT, Loved the feel size if it. George went along with and explained most of the SUVs features and was very helpfu More

by Gkart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: George Tenido

May 16, 2019

Toyota Marin responded

We are pleased George was able to help. Thank you for leaving us this outstanding review. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Diana Kennedy - General Manager - 415.257.4343

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