Toyota Santa Monica

karl is great! Karl is the beat. He treated me better than any other service advisor I had in the past. If he isn't there I won't go in at all. Karl is the beat. He treated me better than any other service advisor I had in the past. If he isn't there I won't go in at all. More

Eric is the best. If you want a very knowledgeable! helpful, non-pushy car salesman, Eric Howard is by far the best. He gave me a great price without haggling, delivere If you want a very knowledgeable! helpful, non-pushy car salesman, Eric Howard is by far the best. He gave me a great price without haggling, delivered the car to my home, and spent as much time as I wanted showing me how to use all of the features and programming my garage door. He is easy to work with and never pushy. Call him -- you'll be glad you did! More

Quality service I am glad I have a go to person which is Hollie Kaminsky when I go for car service at the Toyota Dealership. Hollie Kaminsky is very knowledgeable abo I am glad I have a go to person which is Hollie Kaminsky when I go for car service at the Toyota Dealership. Hollie Kaminsky is very knowledgeable about the products and service at Toyota. She always follows up with details and answers when asked. With out Hollie being there I would be hesitant to get service unless a equal choice was available for me to work with and that's a high standard. More

Hours of Madness. It was a busy day. Cars were waiting out in the street. I was helped as quickly as possible. My car was not washed this time, for some reason. I w It was a busy day. Cars were waiting out in the street. I was helped as quickly as possible. My car was not washed this time, for some reason. I will come back. More

Grateful for persistence One day the "smart key" I was using mysteriously disappeared - I had it when I left a local park - but when I stopped for gas I could not locate it, n One day the "smart key" I was using mysteriously disappeared - I had it when I left a local park - but when I stopped for gas I could not locate it, nor would the car start (and no red icon indicating presence of a key). After a fruitless search and being rescued from being stranded by the delivery of my second key (grateful for boyfriend also) - I purchased a replacement key at Toyota Santa Monica the next day. But the service department was frustrated as well - because try as they might (over many hours and several trips), they were unable to complete the programming to enable the "smart key" function on my new - and remaining key. After several trips and numerous additional hours, Jeff Ross ran a scan that indicated the "lost" key was actually in the car and sent someone to help me basically tear the interior apart - whereupon I finally located the key (and will NEVER understand how it ended up in my archery quiver)! Their patience and persistence was amazing and is much appreciated - and they waived any extra charges beyond the purchase of a (now third) key and the initial programming. I will never hesitate turning to them in future. More

terrible When I made an appointment the other day, a guy told me it will take 3-4hours to do my recall service. I went there this morning, the service guy sai When I made an appointment the other day, a guy told me it will take 3-4hours to do my recall service. I went there this morning, the service guy said it's gonna take all day TODAY(just today?). I do not understand. 1. what is the point of making my appointment ? 2. the guy took my appointment didn't know what he was talking about? That would be a issue. 3. When I asked Thomas that you do loaner if it takes all day which I had no idea, he said no. What am I suppose to do all day? Besides, it is RECALL service, it's not like I bring my car for my issue. I am very upset about this. I had to leave since Obviously I am not free all day for waiting my car to be fixed for the recall. I wish I knew it was going to take all day, I would organize my day before hand. You totally wasted my time came all the way from Malibu. What you could do better? Noriko Smith - Under Stuart Smith's account More

Got my quote from True Car and took it to the dealer, so it saved time. David Gray, the salesperson wasn't aggressive or pushy like most person in the sales industry but very polite, friendly and professio it saved time. David Gray, the salesperson wasn't aggressive or pushy like most person in the sales industry but very polite, friendly and professional. In the end, I got the 2014 Highlander at a price that I wanted. Already thinking about going to the same dealer & sales person in 2-3 years to got our second car. More

Tony Doyle is an excellent salesperson. He is very friendly, highly professional and he treats his customers like family. Tony Doyle did an excellent job at answering my questions, providing me with friendly, highly professional and he treats his customers like family. Tony Doyle did an excellent job at answering my questions, providing me with all necessary information and he helped me throughout the entire purchase process -- from the very beginning to the very end. Toyota of Santa Monica is very fortunate to have a great employee like Tony Doyle. The purchase experience was excellent and the service far, far, far exceeded all my previous experiences I have had with other car dealers. I very strongly recommend Toyota of Santa Monica and I very, very highly recommend Tony Doyle. More

Of all the types of cars I've owned (Mercedes Benz, Volkswagen, and now Toyota), Joanna Morgan is the best service advisor I have ever had. She is always friendly, remembers you, and works with you on Volkswagen, and now Toyota), Joanna Morgan is the best service advisor I have ever had. She is always friendly, remembers you, and works with you on price depnding on the latest coupons and specials they are running. She will try to tell you about the secret compartment in the center console of your prius, so if you weren't aware- you learn something new! She's just a pleasure to work with. More