Toyota of Braintree

We bought my wife’s car from Joe Lawlor two years ago and returned this summer to buy my car from Joe. Joe is knowledgeable, friendly and a straight shooter. He doesn’t play annoying games. He’s professi returned this summer to buy my car from Joe. Joe is knowledgeable, friendly and a straight shooter. He doesn’t play annoying games. He’s professional and a pleasure to do business with. More

Joe is amazing! Brings you through the process with out frustrations. His service is beyond 5 stars! Joe makes doing business easy, by providing all the necessary paperwork in one easy swoop! I would hi frustrations. His service is beyond 5 stars! Joe makes doing business easy, by providing all the necessary paperwork in one easy swoop! I would highly recommend Joe! We are on our 5th Toyota already. With more to follow. Thank you Joe, it is a pleasure. More

Honest, polite, not pushy like many other dealerships. Friendly and attentive sales person and finance manager Friendly and attentive sales person and finance manager More

Excellent service and always quick to respond to questions. The whole process was quick and easy. Will buy from here again and send my friends questions. The whole process was quick and easy. Will buy from here again and send my friends More

Dear Toyota,I cannot say how happy I am with my new Dear Toyota, I cannot say how happy I am with my new Toyota Camry. Joe was a professional and walked me through the process. He went above and beyond Dear Toyota, I cannot say how happy I am with my new Toyota Camry. Joe was a professional and walked me through the process. He went above and beyond making me feel comfortable with my purchase. I shopped around with other dealers and know I got a really good purchase price! Bravo to Joe and your dealership! Your loyal customer, Carolyn Musto More

I was helped in my truck purchase by Joe Lawlor. His patients and knowledge of the Toyota vehicles made this experience excellent. I will recommend Joe to anyone that I know that is looking to purchase patients and knowledge of the Toyota vehicles made this experience excellent. I will recommend Joe to anyone that I know that is looking to purchase a vehicle. I think a lot of people can dread the car buying experience, Joe will change your mind about that. More

My name is Erick James I have bought several vehicles from Toyota Dealership in Braintree I have been taking my vehicles there for service for years. A few weeks ago I came in around 720a to rotate tir from Toyota Dealership in Braintree I have been taking my vehicles there for service for years. A few weeks ago I came in around 720a to rotate tires change oil and diagnose why my AC was not working properly. I receive a text giving me a means of communication to check on my vehicle from the Service Department. Around 12 I texted to find out the progress no response. Around 1p I began calling first I was told only my advisor could give me information and she would call me back. Well around 230p this did not happen so I called again and I get another rude young man who cut me off and placed me on hold. Shortly after my adviser called and when I began stating my displeasure of her not responding to text or phone she said I am not gonna argue with you.your truck is ready she then hung the phone up on me before I was done stating my peace. I then proceeded to make my way to the dealership and spoke to a manager who did listen however he appeared disconnected. He responded with we ordered a part for your vehicle if you give us another chance we will make it right. A few days passed they called and said the part was delivered around 7/14 I brought my vehicle back to get the run around again. Now it was Friday 7/16 my new adviser is telling me the part did not come in. It should be in Monday or Tuesday come down I will get you a loaner. She puts me in a Toyota Camry after I expressed my 6’1” 245 body was not going from a Highlander to a Toyota Prias. No call on Monday I called Tuesday to learn my adviser is on a days off and no one had an update. Finally today Thursday 7/22 I received a call my vehicle is ready. I come down they bring my vehicle around and not only does the AC not work correctly it now does not come on at all in the rear of my vehicle. Now I go back in and express the problem to the same manager who does not look up or move from his seat to visualize my issue he just says drop your key off your adviser will handle it. I said xxxx no I refuse to repeat the poor service again. This vehicle is heading to Georgia on 7/30 and I have waisted time attempting to get it in order here!!! I later spoke to the adviser who put another manager on and he wants to speak with the Forman and make it right!! What would motivate me to chance giving this so called dealership another chance to possibly ruin my trip with the vehicle I trust they fixed!!!! Is Toyota’s Dealership in Braintree real or they just carry the name! I could get better service from a non dealership organization!!!! Totally pissed the xxxx Off!!! More

Today my husband and I signed our third lease with Toyota of Braintree. Yet again we had a wonderful experience . Joe was extremely kind and professional. We had emailed the team asking questions before comi of Braintree. Yet again we had a wonderful experience . Joe was extremely kind and professional. We had emailed the team asking questions before coming in to make the return and purchase. When we arrived for our appointment Joe was ready to go and we were able to complete the processes within a few hours. I always recommend Toyota of Braintree and I will continue to do so. Not to mention this is my third highlander ( first hybrid) and I love them! More

Joe and Bob Keough were both so kind, patient and helpful during my car buying experience. I appreciated their honest approach with clear explanations. I wouldn’t use anyone else! during my car buying experience. I appreciated their honest approach with clear explanations. I wouldn’t use anyone else! More