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Toyota of Braintree - Service Center
Braintree, MA
283 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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283 Reviews of Toyota of Braintree - Service Center
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May 08, 2023
It is always a pleasure to work with Bob Keough. He goes the extra "mile" in every aspect! He goes the extra "mile" in every aspect! More
by Marco Marie
Employees Worked With
Other Employees :
Matthew Bocchino
Helpful April 13, 2023
i recently had an appointment for the installation of a tonneau cover and an inspection sticker on my recently purchased tacoma. The installation should have taken no longer than 1 hr max and the inspectio tonneau cover and an inspection sticker on my recently purchased tacoma. The installation should have taken no longer than 1 hr max and the inspection maybe 20 minutes. I was there for 3 1/2 hrs. When they completed the vehicle I was not given any instruction on the operation or care of the product. Also they did not offer to schedule future service appointments. They also failed to provide a copy of the sticker inspection report. I found the entire visit very unprofessional and will take my service to another Toyota dealer. More
by Dennis Hunt
Employees Worked With
April 03, 2023
The service department is the worst mechanic I have ever been to. I had my car towed here after it stalled on the highway and the service advisor I worked with was totally unresponsive and never followed th been to. I had my car towed here after it stalled on the highway and the service advisor I worked with was totally unresponsive and never followed through with anything he said he would do. They also did not fix the issue. The service people just cleared the codes and gave my car back to me knowing that my car was liable to stall again on the highway leaving me in a life-threatening situation. I took the car to Parkway Toyota in Dedham the day after getting it back and they fixed it that day by replacing the catalytic converter and I have had no issues since. More
by Darrin
Employees Worked With
Danial Heino
March 02, 2023
I have been a customer of Bob’s and Toyota of Braintree for almost 10 years. Bob will bend over backwards to make sure you have the car that you want at the best price possible. My son and daughter for almost 10 years. Bob will bend over backwards to make sure you have the car that you want at the best price possible. My son and daughter-in-law just bought their first car with Bob’s help recently too. The service at this dealership is second to none. Highly recommended. More
by jpa1234
January 27, 2023
They got my service completed faster than expected, Eric and Inez were great, very kind and focused on their work. and Inez were great, very kind and focused on their work. More
by A vita
January 26, 2023
Jethro, my service advisor is always on point. He always gets the job done. I wouldn’t go anywhere else. If you’re coming in for service, Jethro is the man. He always gets the job done. I wouldn’t go anywhere else. If you’re coming in for service, Jethro is the man. More
by Bob k
Employees Worked With
Other Employees :
Eric Francke and Carlos Ortega , Jethro Michel
December 31, 2022
Excellent customer service. Very helpful and responsive when you are back. Kevin would answer all your questions about the car after you have your new car. Highly recommended to Very helpful and responsive when you are back. Kevin would answer all your questions about the car after you have your new car. Highly recommended to choose him as your salesman! More
by Liang
Employees Worked With
December 14, 2022
Great service got me in and out with my new tires and alignment fast. Would definitely recommend. alignment fast. Would definitely recommend. More
by Emmanuel
October 27, 2022
Not so good service department, stay away My first and last Toyota . Got a new car nothing but problems and very bad service department last Toyota . Got a new car nothing but problems and very bad service department More
by fabiocavalieribr
Employees Worked With
I don’t see it
