Toyota of Cleveland - Service Center

Great service, James Fulton was a great service person. James Fulton was very professional when my truck wouldn’t start after tech had cleaned battery cables. Couldn’t have asked for better service. He mad James Fulton was very professional when my truck wouldn’t start after tech had cleaned battery cables. Couldn’t have asked for better service. He made a great experience happen when it could have been an unhappy one. More

Final Service at this dealership as we are moving to Florida Over the past 15 years we have bought 4 Toyota's from this dealership. We have never been disappointed with the service and hope we will receive the Over the past 15 years we have bought 4 Toyota's from this dealership. We have never been disappointed with the service and hope we will receive the same in Florida. The facilities have always been clean and the wait time is at a minimum. More

35,000 schedule maintenance The best parts of my 5000 mile schedule services are: -7:00am time slot -usually a 30 min wait, sometimes 45 min -comfortable place to wait with Wi The best parts of my 5000 mile schedule services are: -7:00am time slot -usually a 30 min wait, sometimes 45 min -comfortable place to wait with WiFi More

Regular servicing of my 2004 Toyota Tacoma Always pleased and receive excellent service since I purchased this vehicle in 2005. Have had all required maintenance preformed on this vehicle sinc Always pleased and receive excellent service since I purchased this vehicle in 2005. Have had all required maintenance preformed on this vehicle since I purchased from this dealership and love my Toyota Tacoma. More

Great service! I always have such a great experience at Toyota. Anthony was very polite and helpful. I always feel great leaving my car in the hands of the service e I always have such a great experience at Toyota. Anthony was very polite and helpful. I always feel great leaving my car in the hands of the service employees. I highly recommend Anthony. More

Good Experience for Service at Toyota of Cleveland Very satisfied with the entire process of recent torque converter replacement on our 2013 Toyota Camry. Although very disappointed with the poor desig Very satisfied with the entire process of recent torque converter replacement on our 2013 Toyota Camry. Although very disappointed with the poor design by Toyota of this transmission part, I was treated very well from beginning to end with the service department. My initial call to Tom Trout to discuss the issue was professional, friendly and courteous. The appointment he made for me to come in and have the issue evaluated went well and Anthony Durbin took his time in explaining the problem and how it would be handled under the Warranty Extension Program by Toyota. He ordered the replacement parts and set up another appointment to make the repair. Anthony explained that it should take about a half day or possibly just a little longer. The day of the repair they immediately took the car to the service area. During the time of the repair I was "checked on" by different members of the team to see if I needed anything, (drinks, snacks, etc.). Anthony came back with an update and just slightly over four hours the job was finished and I was on my way. Great people to deal with for service and repairs. More

Excellent customer service I brought my car in for a scheduled oil change. I always sit in the lobby and wait for it to be finished. I enjoyed complimentary coffee while I wait I brought my car in for a scheduled oil change. I always sit in the lobby and wait for it to be finished. I enjoyed complimentary coffee while I waited. There were other drinks available, as well as popcorn and snacks. The WiFi was greatly appreciated. But imagine my surprise when I got a tap on the shoulder and was asked by a young lady if I would like a complimentary chair massage! She did a great job and I thoroughly enjoyed my wait time. More

Another outstanding experience in the service department Took my vehicle in for its regular scheduled maintenance. As usual, I had a very easy experience from scheduling to the end. They are always very effi Took my vehicle in for its regular scheduled maintenance. As usual, I had a very easy experience from scheduling to the end. They are always very efficient and easy to deal with. Highly recommend this dealership. More

Professional and efficient! I’m so glad to have a reliable, affordable service team that has the efficiency and professionalism as the one at Toyota of Cleveland. Thank you! I’m so glad to have a reliable, affordable service team that has the efficiency and professionalism as the one at Toyota of Cleveland. Thank you! More

In and out quickly! Getting service done early in the morning and not waiting long is important to me. This happens every time I go there! The work is always clearly ex Getting service done early in the morning and not waiting long is important to me. This happens every time I go there! The work is always clearly explained to me. More