Andy Peek
Andy Peek at Toyota of Cleveland

Andy Peek

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.8
151 Reviews
4.8

151 Reviews

Write a Review

151 Reviews of Andy Peek

October 15, 2026

Dealership Rating
Employee Rating

I went for the 5000 mile service and oil change and they did an excellent job! The only thing was they charged me full price even though the oil change was on special. My fault because I didn't have to coup More

by gspider62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2026

Toyota of Cleveland responded

Thank you for sharing your positive feedback about our service team! We look forward to seeing you again at Toyota of Cleveland.

October 15, 2026

Dealership Rating
Employee Rating

Clean facility courteous staff. informative..Negative: Overpriced; $195.00 per hour..seriously! 3% surcharge on credit cards.. More

by GARY.DALE.MARR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

Oct 15, 2026

Toyota of Cleveland responded

Hi Gary, we appreciate your honesty and will be sure to pass your feedback along to the appropriate members of our team. If there is anything else you'd like to share with us, please feel free to reach out directly. -Thank you, Toyota of Cleveland

October 12, 2026

Dealership Rating
Employee Rating

Everybody is great at this dealership from the service to the sales Kenny Jones is a great person and sales person this is the third car I have bought from him if there is a forth I hope it will be him tha More

by setserservice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2026

Toyota of Cleveland responded

Thank you for sharing your positive experience! We’re thrilled to hear about your continued loyalty to Kenny, Crystal, and our team. We appreciate your trust in Toyota of Cleveland, and we look forward to serving you in the future.

September 27, 2026

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Employee Rating

I was early for my appointment but was taken in right away . I was kept informed as to cost and how long it would take. I also received an insulated tumbler from Mr. Trout . More

by MHP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout

Sep 27, 2026

Toyota of Cleveland responded

We're glad you could be seen promptly and kept informed throughout the service on your Toyota Avalon. Knowing that our updates on cost and timing helped you feel informed means a lot to our service department. It’s rewarding to know you enjoyed the insulated tumbler from one of our team members. Justin Chretien General Sales Manager 423-664-9715

September 23, 2026

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Employee Rating

They are very good with making you feel at home. They have serviced my vehicles for over 10 years. More

by brefuerzo
Recommend Dealer
Yes
Sep 23, 2026

Toyota of Cleveland responded

Thank you for the wonderful feedback and for over 10 years of loyalty! We’re glad our team continues to make you feel at home and provide great service for your vehicles. We truly appreciate your continued trust and support!-Toyota of Cleveland

September 21, 2026

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Delivers, liars on my maintenance program, I bought it till 96,000 miles, they gonna terminate it in 4 yrs!!! Told me not driving enuff miles, only want to service it once a yr!!! I paid cash for my truck More

by MIKELLOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 25, 2026

Toyota of Cleveland responded

We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Justin Chretien - GSM - 423-664-9715

September 16, 2026

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Employee Rating

I was super appreciative of my service advisor Andy, getting me in so quickly for the recalls on my Land Cruiser. They sent Patrick Flannery down to drop off my loaner and pick up my car. Patrick did More

by Noxqces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain and Patrick Flannery

Sep 16, 2026

Toyota of Cleveland responded

Our service team was glad to schedule your recall appointment quickly and deliver a loaner to your driveway. It’s rewarding to know Andy’s attention to detail on your Land Cruiser and that our service and support have stood out to you for over 20 years. Justin Chretien General Sales Manager 423-664-9715

September 13, 2026

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Employee Rating

I have been a customer for Toyota of Cleveland for many years and they are an exceptional dealership especially their service dept. I would highly recommend this dealership to anyone! More

by Donalosi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2026

Toyota of Cleveland responded

After many years of entrusting your QX50 to our service department, hearing your praise is very rewarding. Knowing you would recommend our dealership to others means a lot to our team. Justin Chretien General Sales Manager 423-664-9715

September 11, 2026

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Employee Rating

Great place and people Best place to buy a vehicle and service department is the best More

by JSILVERS114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2026

Toyota of Cleveland responded

Hearing that you consider us the top choice for buying a vehicle and for service means a lot to our team. We’re glad the service on your Tundra lived up to your expectations, and we appreciate your five-star rating. Justin Chretien General Sales Manager 423-664-9715

September 07, 2026

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Employee Rating

Not for an oil change. Last month I was charged $64 for my Rav 4. This time $112. More

by lucian.myers
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Matthew Reagan

Sep 10, 2026

Toyota of Cleveland responded

Lucian, We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Justin Chretien - GSM - 423-664-9715

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