Susan Tubbs
Susan Tubbs at Toyota of Cleveland

Susan Tubbs

Parts Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
29 Reviews
5.0

29 Reviews

Write a Review

Dealership Experience

11 yrs, 2 mos

Industry Experience

26 yrs, 9 mos

29 Reviews of Susan Tubbs

September 06, 2026

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Employee Rating

This place is awesome. Professional. They always bend over backwards to make a great experience. Possibly last place customer service means anything. More

by dkrichards11
Service Price Transparency
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Recommend Dealer
Yes
Sep 06, 2026

Toyota of Cleveland responded

Your praise of our professional approach and willingness to go the extra mile for your Toyota Tacoma means a lot to us. Justin Chretien General Sales Manager 423-664-9715

September 02, 2026

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I love your warranty manager and would like to cake her out on a date More

by jimmiebrown0559@gmail.com
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Recommend Dealer
Yes
Sep 02, 2026

Toyota of Cleveland responded

Hi Jimmie! Thank you for your confidence in Toyota of Cleveland! We appreciate your business.

August 25, 2026

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The people and deal. They where very kind to me. Answered ever question. My car is great. More

by SUSAN3075
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Recommend Dealer
Yes

Other Employees Tagged: Crystal Thompson, Colter Horst

Aug 25, 2026

Toyota of Cleveland responded

Knowing you felt our service team was kind and thorough in answering every question means a lot to our service department. We’re glad to hear your Kia Seltos is in great shape after its service. Justin Chretien General Sales Manager 423-664-9715

August 22, 2026

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Great people. Great service. Great cars. Great deals. The salesman that helps me was Josh Howard. This is the guy I would recommend for anyone to work with. You ca More

by caleb.j.brummett
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Recommend Dealer
Yes
Aug 22, 2026

Toyota of Cleveland responded

Hearing that Josh showed genuine care during your purchase means a lot to our sales team. Congratulations on your used Kia Sportage, and thank you for recommending Josh to others. Justin Chretien General Sales Manager 423-664-9715

July 06, 2026

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Great experience all around. .Toyota of Cleveland provided professional service all around! Very informative from trading my car to Purchasing of our new Toyota RAV4 XLE. More

by algentry
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Recommend Dealer
Yes
Jul 06, 2026

Toyota of Cleveland responded

We’re delighted our team guided you smoothly through trading in your vehicle and into your new Toyota RAV4 XLE. Thank you for choosing us and we look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

June 18, 2026

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I have been coming to this dealership for the last 16 years and have always had a positive outcome. I have dealt with the service department since 2010 and they always have good craftsmanship and decent More

by LEO.FERG13
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Recommend Dealer
Yes
Jun 18, 2026

Toyota of Cleveland responded

It’s fantastic to hear that our service department and sales team have supported your Toyota Tundra needs for 16 years. We’re glad our technicians’ craftsmanship and fair pricing have kept your maintenance and purchase experiences positive. Thank you for your continued loyalty and for trusting us with your last four vehicles. Justin Chretien General Sales Manager 423-664-9715

May 29, 2026

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Best auto dealership in the Tri-state area. Excellent selection. Competitive pricing. Puts customer concerns first, making sure all my concerns were met (and I had several!) More

by russell25
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Recommend Dealer
Yes
May 29, 2026

Toyota of Cleveland responded

We’re honored you consider us one of the top Toyota dealerships in the Tri-state area with our wide selection and competitive pricing. Crystal and the team appreciate the opportunity to address all your concerns and help you drive off in your new Toyota with confidence. Let us know anytime we can assist you again. Justin Chretien General Sales Manager 423-664-9715

April 21, 2026

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Matt provided one of the best car-buying experiences I’ve ever had. He was professional, honest, knowledgeable, and made the entire process smooth from start to finish. There was never any pressure, just gen More

by DUSTIN57
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Crystal Thompson, Matthew Frady, Shannon McCormick , Justin - Manager

Apr 21, 2026

Toyota of Cleveland responded

Thank you for highlighting how smooth and pressure-free your Toyota Tundra purchase was. It’s great to know our team’s honest expertise made the process easy and comfortable from start to finish. We appreciate your recommendation and look forward to assisting you again down the road. Justin Chretien General Sales Manager 423-664-9715

April 01, 2026

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The folks I've worked with at Toyota of Cleveland are always polite, helpful and professional. More

by blackwell.smith
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Recommend Dealer
Yes
Apr 01, 2026

Toyota of Cleveland responded

It’s wonderful to hear that our team was polite, helpful and professional during your Land Cruiser service. We’ll be sure to pass along your kind words to Andy, Susan, Joey and Zane. We look forward to assisting you again whenever you need us. Justin Chretien General Sales Manager 423-664-9715

March 26, 2026

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Every time I visit Toyota Of Cleveland it is a world class experience. The whole team at Toyota Of Cleveland is amazing More

by CCHOATE
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout

Mar 26, 2026

Toyota of Cleveland responded

We’re grateful to have you as a customer! Thank you for choosing Toyota of Cleveland and for sharing your support for our team!

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