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Toyota of Cleveland - Service Center

McDonald, TN

4.9
348 Reviews

348 Reviews of Toyota of Cleveland - Service Center

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January 23, 2025

Great customer service in the service department. Clear communication and services completed in a timely manner. More

by scottiedrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Toyota of Cleveland responded

Hi Scottie, we're delighted to hear about your positive experience with our service department at Toyota of Cleveland. Thank you for highlighting the clear communication and timely service! Safe travels!

January 23, 2025

Excellent dealership. love the service and the people. I drive from Ooltewah to Cleveland for my service i give then a 100% on their scheduling and service. More

by rteska1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 24, 2025 -

Toyota of Cleveland responded

Thank you for making the trip to see us at Toyota of Cleveland! We're delighted our service and scheduling have earned you 100% satisfaction. We look forward to continuing to serve you in the future! Safe travels!

January 12, 2025

Helpful in every way with my service trip, video was a nice touch and they called me and kept me informed. More

by meishen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Toyota of Cleveland responded

Meishen, we're delighted to hear that our team at Toyota of Cleveland provided you with a helpful and informative service experience. Thanks for the feedback!

January 04, 2025

Great service. Everyone is very courteous and. helpful. Have purchased several vehicles from them and service has always been excellent. More

by debcroteau123
Workmanship
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Toyota of Cleveland responded

Hi Deb! Thank you for your continued trust in Toyota of Cleveland! We're delighted to hear that our team consistently provides excellent service. We look forward to assisting with any future needs!

December 18, 2024

Great service advisor. Work done promptly. Advisor kept me informed on progress. Only negative is additional charge for using credit card More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Toyota of Cleveland responded

Don, we're glad to hear you had a positive experience with your service advisor at Toyota of Cleveland. We appreciate your feedback regarding the credit card charge and will take it into consideration. Thank you for choosing us!

December 11, 2024

Excellent customer service in the service department. I appreciate the emails they send to keep you informed of timeframes. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Foster
Dec 12, 2024 -

Toyota of Cleveland responded

Mary, we're delighted to hear that you appreciated the excellent customer service and communication from our Toyota of Cleveland team. Keeping you informed is important to us!

November 30, 2024

This is the first dealership I have been able to maintain a great relationship with on all points. Customer service is excellent. My service warranty was about to expire and Angelia Caronia let me know about More

by JASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Toyota of Cleveland responded

Thank you for the glowing review! We're delighted to hear that Angelia and our team at Toyota of Cleveland have provided excellent service and helped you save money. We appreciate your recommendation, and we're here whenever you need us!

November 24, 2024

The body shop did not complete the job as promised. Car was sent off to be painted and they did not paint all the areas of concern More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Durbin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Toyota of Cleveland responded

I'm sorry to hear about the incomplete paint job on your car. We strive for thoroughness in our work, and it's disappointing to learn we fell short here. Please reach out so we can address this issue and ensure everything is completed as promised. Thank you, Justin Chretien - GSM - 423-664-9715

November 16, 2024

The best! Dependable, friendly,!knowledgable. Servic is one of the best I have ever dealt with. More

by Rwomack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Toyota of Cleveland responded

Thank you for the positive feedback! Our Toyota of Cleveland team looks forward to serving you again in the future!

November 09, 2024

From Buying a Car to Service is Five Star everything so easy. Matthew n Stockton are the best. Service department very friendly. More

by DannyW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Shadgett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Toyota of Cleveland responded

Danny, we're delighted to hear that Matthew and Stockton made your experience at Toyota of Cleveland a five-star one! Our team is always here to ensure everything goes smoothly. Thanks for the kind words!