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Toyota of Cool Springs

Franklin, TN

4.7
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 959 reviews

September 16, 2020

Although my vehicle was not on the lot and past its delivery date, I was kept informed of the progress and immediately notified upon arrival! Thanks! More

by jimcornwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson
Sep 16, 2020 -

Toyota of Cool Springs responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

September 11, 2020

My wife and I drove in from Knoxville specifically to come to Toyota of Cool Springs to purchase a RAV4. There we met Jeff Williams. Jeff was an absolute pleasure to deal with. He made our car buying exp More

by houstonkj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Toyota of Cool Springs responded

Houston, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

August 29, 2020

Travelled from almost 3 hours out of town to Toyota of Cool Springs because they were the only dealer within that radius that had the inventory we were looking for. Experience at the dealership was as smo More

by garstneace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick Edmonson
Aug 31, 2020 -

Toyota of Cool Springs responded

Hello, we're thrilled to hear about your wonderful experience with Frederick and Trey. Here at Toyota of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

August 28, 2020

The visit and the purchase was a positive experience. The salesperson, Jason Han, was very patient in getting us the vehicles we wanted, from test drive all the way to the adjustments of the settings of para More

by joypresbitero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson
Aug 31, 2020 -

Toyota of Cool Springs responded

Here at Toyota of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

August 27, 2020

Loved our buying experience! Frederick was so friendly, honest and knowledgeable! Yuri was so nice and helpful! We love our new 4Runner and would definitely recommend the dealership! More

by melissadahl37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick Edmonson
Aug 31, 2020 -

Toyota of Cool Springs responded

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 21, 2020

Wow, what an incredible experience doing business with Toyota of Cool Springs! They made the car buying process so easy and painless. Jeff Williams is extremely knowledgeable about the products and walk More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Toyota of Cool Springs responded

Michael, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 19, 2020

I enjoyed the time at your dealership and look forward to doing business in the future. Great price was very friendly and got the job done More

by Tyshawn128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Toyota of Cool Springs responded

Hello, thank you for your great feedback! Our team here at Toyota of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

August 19, 2020

Jeff did a great job. Will recommend anyone who wants a Toyota to him. Overall a great car buying experience and will go back to him for our next car More

by Og Nerp
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Toyota of Cool Springs responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 18, 2020

My wife and I purchased a new Highlander from Jeff Williams and it was a great, no pressure buying experience. Thanks Jeff and to Cool Springs Toyota. I feel we were treated very fairly and look forwa More

by gthomp14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Toyota of Cool Springs responded

Thanks for the positive feedback and congratulations on your new Highlander! If you have any further questions, please give us a call. We're always happy to help!

August 07, 2020

Could not have been happier with the sales team at Toyota of Cool Springs. One of the easiest and most accommodating car buying experiences I’ve had. JW Combs was a great, professional, personable salesman a More

by WELCHJ1313
Recommend Dealer
Yes
Employees Worked With
J.W. Combs
Aug 10, 2020 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thanks again for the recommendation, and have an amazing day!

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