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Toyota of Cool Springs

Franklin, TN

4.7
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 959 reviews

October 15, 2019

Very easy to work with and he is very understanding. Jim Gile new exactly what my wife and I needed, I guess because he is a good listener. He had a used 2010 Honda Civic that was perfect for our 31 year More

by kwrichardson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Chisenhall
Oct 16, 2019 -

Toyota of Cool Springs responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Cool Springs. We hope to see you soon!

October 10, 2019

Finally a dealership measy to work with. We found Toyota of Cool Springs to be an excellent dealership. Carlos Griffin found the exact vehicle we were looking for and brought it in from out o More

by William
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick Edmonson
Oct 11, 2019 -

Toyota of Cool Springs responded

William, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 03, 2019

We had been looking the right Prius for our son for a few months. Alan made the purchase easy and the car was in perfect shape when we picked it up. Thanks to Alan our son is driving a safe and reliable vehi More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Toyota of Cool Springs responded

Rob, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

October 01, 2019

Total Experience :-) Josh, Met us at the door and we felt at home! The atmosphere was friendly and inviting. He answered and orientated us to all the " Bells & Whistles More

by Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Church, Josh Epley
Oct 02, 2019 -

Toyota of Cool Springs responded

Marie, thank you for your positive review. We're glad to hear that you found Josh and Zach here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

October 01, 2019

Everyone at the dealership was very helpful throughout my experience, specifically Kenny Eastman. I would highly recommend him to anyone looking to buy a Toyota. He is very helpful and knowledgeable and defi More

by Kaz623
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Eastman
Oct 02, 2019 -

Toyota of Cool Springs responded

Thank you for your great feedback! Our team here at Toyota of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience with Kenny reflected this!

September 27, 2019

Positive experience! I bought my Highlander in August and had an accident less than a month later. Jeff Williams, Ricky Hess and Matt Pool were so wonderful and helpful in More

by Briana4351
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Hess
Oct 02, 2019 -

Toyota of Cool Springs responded

Briana, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 27, 2019

Great Vic was a pleasure to work with. Outstanding sales person. Very friendly, works with you on trades. Would highly recommend victor to friends and famil More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Barberena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elaine Green
Oct 02, 2019 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Toyota of Cool Springs!

September 21, 2019

Josh is top notch Josh made my car buying experience incredibly enjoyable. He makes miracles happen. I can't give enough positive accolades. Everything was perfect. I c More

by Jill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky, Josh Epley
Sep 24, 2019 -

Toyota of Cool Springs responded

Jill, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. If you have any further questions, please don't hesitate to reach out!

September 17, 2019

Great experience Will not hesitate to go back again. Found the exact truck we were looking for and at a price we were willing to pay. Everything was great. More

by Robyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Sep 19, 2019 -

Toyota of Cool Springs responded

Robyn, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 17, 2019

Matt worked very hard Matt worked with us and created a good experience for the buying experience and the salesman Wade mind is blank on it only been there couple of months More

by Hard to please
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman wade
Sep 19, 2019 -

Toyota of Cool Springs responded

Hello, thank you for your positive review. We're glad to hear that you found Matt here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

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