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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

March 07, 2019

Easy and Respectful We appreciated Frederick’s knowledge, sense of respect, and patience with us as we selected our car. The entire team, from start to finish, was terrif More

by RecentPurchase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
Mar 11, 2019 -

Toyota of Cool Springs responded

Hello, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out! Take care!

March 06, 2019

Superman in real life! Alan aka Superman was beyond a blessing to help us with our new Sienna. He didn’t try to up sales us but actually took the time to find out my family More

by Happy Family 2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Toyota of Cool Springs responded

Congratulations on your new Sienna! We're happy to hear Alan was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Toyota of Cool Springs

March 03, 2019

Great experience We worked with Frederick and he was awesome and a consummate professional. The entire experience was very low pressure and enjoyable - from start to f More

by Nick V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
Mar 04, 2019 -

Toyota of Cool Springs responded

We're so glad you had such a great experience! If you have any further questions, please give us a call. We're always happy to help!

March 02, 2019

Easy Sale After telling my Sales agent what we wanted, he searched around and found what we wanted when we were ready to purchase! This truck is exactly what my More

by Darrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
Mar 04, 2019 -

Toyota of Cool Springs responded

Darrell, we hope your son is enjoying his new truck! We do hope we can be of assistance again in the future. Take care!

March 01, 2019

Excellent dealership! I bought a new 2019 Toyota Tundra. I called in advance and they had truck pulled out ready for test drive. Paperwork was easy, low stress, and finaliz More

by Aero104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary, JB Avery
Mar 04, 2019 -

Toyota of Cool Springs responded

Congratulations on your new 2019 Toyota Tundra! We're happy to hear JB was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Toyota of Cool Springs

February 28, 2019

Great!! Very friendly & accommodating!! Eager to please! Very knowledgeable & able to explain all the bells & whistles! Definitely recommend talking to the fo More

by Pearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Girjel, Owner.. Daniel Rodriguez, Service Advisor.. Greg Shuman, Finance Manager, Tory Robertson
Mar 04, 2019 -

Toyota of Cool Springs responded

Pearl, thank you for sharing your wonderful experience! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

February 25, 2019

Purchase of a 2019 Toyota Avalon Allan Richardson worked with me to buy the Toyota. Very accommodating and helpful. His follow-up to be sure you are satisfied is outstanding. Would More

by jacks1933
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Shuman
Mar 01, 2019 -

Toyota of Cool Springs responded

Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

February 23, 2019

Very personal and attentive service Frederick was just great. He took as much time as we needed to drive the car and answer any questions we had. And he helped make the necessary paperwo More

by Bruce
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
Feb 26, 2019 -

Toyota of Cool Springs responded

Congratulations on your new vehicle! We're happy to hear Frederick was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Toyota of Cool Springs

February 23, 2019

Viktor The Great! Have dealt with Toyota Cool Springs many times over the past several years. Each time I expected great attention, knowledge and concern. Viktor has More

by Mr Wood
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Viktor Barberena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2019 -

Toyota of Cool Springs responded

We are so pleased that Viktor has been able to exceed your expectations and that you always enjoy your time here at Toyota of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again!

February 19, 2019

Rycine Ellison Rycine is exceptional!!! He is very knowledgeable about what your car needs! He was very kind and courteous and his customer service was top notch! He More

by Lesli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rycine Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jackson
Feb 21, 2019 -

Toyota of Cool Springs responded

Lesli, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out! Take care!

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