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Toyota of Cool Springs

Franklin, TN

4.8
893 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 893 reviews

October 08, 2023

From the moment I walked into in the door I was greeted with professionalism. I told the receptionist what I needed, and she pointed me to Superman, Mr. Alan. He also listened to my situation, and explaine More

by tcjones81019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J. Nuzzo
Oct 10, 2023 -

Toyota of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2023

My experience was great! Alan was kind and didn't put pressure on us to make a decision. He allowed us to take our time and think about what worked best for us. Am so happy w More

by GreatDeal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Fun
Oct 10, 2023 -

Toyota of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2023

Alan was kind and attentive from the very beginning. He kept me informed with updates as we were waiting for my car. It was the best and easiest car buying experience I've ever had. Yuri also did a grea More

by Philip
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Toyota of Cool Springs responded

Hi Philip, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 02, 2023

We had an excellent experience with Jeff Williams. He was so thorough and worked hard to find the best car for our daughter. We got a certified used Honda Yaris with a lifetime engine warranty. This w More

by maryismail5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph- Finance Dept.
Oct 04, 2023 -

Toyota of Cool Springs responded

Hi, thank you for your great feedback! Our team here at Toyota of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

September 25, 2023

Toyota of Cool Springs did a phenomenal job with our vehicle purchase. From our first time on the lot to driving home in our brand new Rav4 Hybrid, Alan Richardson was excellent. He was highly communica More

by michaelhare11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

September 19, 2023

Just bought a new 4Runner. Jim Gile and Nathan were awesome to work with !! Very informative and helpful. Had the best car buying experience ever !!! More

by Mike&Kari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Toyota of Cool Springs responded

Hi Mike, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 13, 2023

was givin a price on a vehicle yet to be delivered and i put down a deposit. when vehicle arrived i took it for a ride and when paperwork came the numbers looked funny and after some hesitation the pesterin More

by jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Head
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2023

Alan is the best in the business! He was very patient with me being indecisive and got me exactly what I wanted! More

by Kayla.Fontaine
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Toyota of Cool Springs responded

Hi Kayla, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

August 18, 2023

Jim was awesome to work with! We got a great deal on a sweet ride! Finance guy was great and worked hard to get us back on the road. More

by houseladyms
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Toyota of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. We hope you have a great day!

August 11, 2023

Everyone was courteous, Allen Richardson, did a wonderful job. As well as the financial specialist. Thank you!! More

by Daniel wann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson
Aug 14, 2023 -

Toyota of Cool Springs responded

Daniel, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

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