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Toyota of Des Moines

Grimes, IA

4.7
4,967 Reviews
We would like to thank you for visiting Toyota of Des Moines dealerrater.com site. When we opened the doors of Toyota of Des Moines many years ago, we developed two simple philosophies for our long-term success: #1: Treat every single person who walks through our doors the same way we would expect to be treated. #2: Once someone has become our customer, he or she is our customer for life. It's a spirit you'll see in everything we do here. One visit to Toyota of Des Moines and you will see what sets us apart from any other dealership. If you live in the state of Iowa, you deserve to let Toyota of Des Moines show you why Iowans buy their cars, trucks, and sport utility vehicles here. We are located in Grimes, Iowa, just off Interstate 35/80 at the Highway 141 exit. No other dealer in the State sells more new and used retail vehicles than Toyota of Des Moines, this includes Ford, GM, Dodge, Nissan and Honda Dealers**. In the Polk County our total new monthly sales exceed what the combined sales of new Hondas and Nissan vehicles month after month**. Winner of the President's Cabinet Award for the past 4 years, this means we are one of the Top 12 Toyota Dealers in the Nation ! This is not an easy accomplishment considering that there are over 1200 dealers in the US alone. That's ranking in the top 1% ! You would have to travel hundreds of miles before you would find another dealer of this caliber.
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1650 SE 37th St.

Grimes, IA

50111

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Showing 4,967 reviews

May 31, 2024

In and out in a good time. Polite and professional staff from the call to the exit. More

by DENNYWULF13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us.

May 31, 2024

Great customer service! Very happy I was in and out according to the time estimate I was given. More

by candida_lisboa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines! Come back and see us anytime!

May 31, 2024

PJ was unprepared and short the two times we talked by phone. We fell in love with the Venza (on line), not the dealership. More

by DPCLITES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Caffrey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Toyota of Des Moines responded

We are disappointed that you feel we were unprepared with you met with us over the phone but are glad that you love the Venza! If you would like to discuss anything further, please do not hesitate to reach out.

May 30, 2024

Everyone is very helpful and friendly. They are all a wealth of knowledge. I will always buy and bring my vehicles here. More

by IowaBigCat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

May 30, 2024

I arrived early for my appt and they were still able to get me in! The appt didn’t take very long at all and it was right at the estimated cost. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us.

May 30, 2024

Waited for a. Front camera for my new rav that was bad. It finally came in and they got it done and I was on my way More

by malmberg3bb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I worked with
May 30, 2024 -

Toyota of Des Moines responded

We sincerely value your business and hope to work with you in the future.

May 30, 2024

Full explanation, all questions answered. Very quick, no hassle. Trade was higher than national average. More

by Dallas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Colón
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

May 30, 2024

They were relatively fast and efficient. Did have to wait a bit to get my car back once I came back to pick it up. And my clock doesn't work right after the fix. More

by JALOOAH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
May 31, 2024 -

Toyota of Des Moines responded

Great to hear they were fast and efficient! Thanks for choosing Toyota of Des Moines.

May 30, 2024

At this point, when I have had no problems, I am very happy. The real test is when something goes wrong. More

by marymsmart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Des Moines responded

We're committed to excellent service, even when issues arise. Thank you for choosing Toyota of Des Moines!

May 30, 2024

Dealer ship is good but the service department was a disappointment. First time in years that I have been with Toyota More

by holmesshaun1420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Des Moines responded

Thanks for the feedback! We appreciate you highlighting some areas of improvement. We hope we can gain your trust back!

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