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Toyota of Des Moines

Grimes, IA

4.7
6,849 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 6,850 reviews

June 13, 2024

Efficient service. Friendly employees! Would like to have the tread measurement of the tires listed on the invoice. The service videos have too much noise in them to un More

by DOROTHYSKRETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Toyota of Des Moines responded

Thanks for the review! We appreciate you recognizing our efficient service and friendly employees. We're always looking for ways to improve the service.

June 13, 2024

Clean comfortable waiting room clean restrooms staff helpful and knowledgeable in what I needed . Thank you for your service to my Rav More

by nolesonnolesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jun 14, 2024 -

Toyota of Des Moines responded

Sounds like a perfect service visit! We appreciate you recognizing our clean facilities, helpful staff, and their knowledge in servicing your RAV. Thank you for choosing Toyota of Des Moines!

June 13, 2024

street Toyota in Amarillo ,Tx is better than Toyota of Des Moine in my experence More

by koluck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Toyota of Des Moines responded

While we can't comment on other dealerships, we appreciate your feedback about your experience at Toyota of Des Moines. We're always striving to improve and provide the best possible service for our customers.

June 13, 2024

Everything is good. Friendly and professional staffs. Nothing to complain. Would definitely recommend toyota to others. More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jun 14, 2024 -

Toyota of Des Moines responded

Fantastic to hear! Friendly and professional staff are what we strive for. Thanks for recommending Toyota of Des Moines!

June 13, 2024

Extremely helpful, worked hard to solve my issue, and I really appreciate the excellent service from everyone I interacted with at the dealership. More

by mashkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Toyota of Des Moines responded

We're thrilled to hear you had a fantastic experience! Our team is always happy to help and ensure a smooth service visit for our customers. Thank you for choosing Toyota of Des Moines!

June 12, 2024

Quoted $630 + tax. This includes diagnostic & part. Paid $207 diagnostic and $530 for part. Unhappy that quote over $100 off. When I said something, he tried telling m More

by Emily061578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jun 14, 2024 -

Toyota of Des Moines responded

Hi Emily, we do our best to offer our customers the lowest possible pricing and we try to be as accurate as possible with our quotes. We are sorry to hear that was not the case for your recent visit. Please let our General Manager, JP Phillips know if you have any additional questions or concerns and he will be happy to assist you.

June 12, 2024

The sales area was good. A little stingy with my trade-in, but we eventually came to an agreement. The delivery area was OK, but not great. The presentation was a little ch More

by FAST1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Toyota of Des Moines responded

Thanks for the honest review. We take all feedback seriously to improve the customer experience. We hope to see you again in the future! Happy driving!

June 12, 2024

Excellent salesmanship; not over-bearing. Training on new car could have been a bit slower with room for questions. More

by KATHRYNPIERSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Fiechter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Gatchel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Toyota of Des Moines responded

Thanks for the review! Happy you liked our sales team. Enjoy your new ride!

June 12, 2024

Walking into the Dealership I didn’t know what to expect, but PJ turns it into a fun time. I definitely gave it a 5👍🏽 More

by ZARWAYRUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ Caffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Toyota of Des Moines responded

That's fantastic to hear! PJ is a star – we love creating a fun and positive experience for our customers. Thanks for the 5 stars - happy driving!

June 11, 2024

My Experience would say they are well organized and very good communication.i had a very good appointment. More

by PAULSCOTTCAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think the service person was Jose
Jun 12, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care.

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