Toyota of Des Moines

We agreed to terms for my purchase, and the sales man did a great job… Bookkeeping kind of jumped the gun which created a few minor problems for me.. But when contacted the salesman, his boss & the general m a great job… Bookkeeping kind of jumped the gun which created a few minor problems for me.. But when contacted the salesman, his boss & the general manager stepped right up and rectified the problem.. I couldn’t be happier with the service.. JNT More

Excellent follow up and very knowledgeable about all questions I had. When Shane and others didn’t know the answer they found it out quickly. Had one issue with wipers that was quickly resolved, and I questions I had. When Shane and others didn’t know the answer they found it out quickly. Had one issue with wipers that was quickly resolved, and I was very happy with this. I did have another issue with paint chipping on wheels which took 2 weeks to get a response on, and I had to follow up 3x to get an answer, so that was a little frustrating. It is getting resolved now. Overall I am much happier with Toyota of Des Moines vs my dealer I fired in Ankeny Bob Brown GMC. They were very inconsistent with follow up and stuck it to me when I had an issue that ONStar rep inaccurately diagnosed as needing dealer attention. Keep up the good work and you will have a customer for life. I’ve spent $75k on Lexus and 43k on Toyotas in the past month because of more confidence in the brand and the dealers. Trained professionals, reliable vehicles, and residual values are worth more. More

Service was great but a little on the pricey side for an oil change and tire rotation. oil change and tire rotation. More

This was the second time I have purchased a car at Toyota of Des Moines and they made the process SO EASY! Chad and Eli made sure I was beyond taken care of and happy with my car, I never felt pressured and of Des Moines and they made the process SO EASY! Chad and Eli made sure I was beyond taken care of and happy with my car, I never felt pressured and they made sure I stayed in my budget. More

They did an excellent job with repairing my vehicle and have an amazing customer service team! I would highly recommend having your car serviced here. have an amazing customer service team! I would highly recommend having your car serviced here. More

The shop staff attitude is very good! Excellent maintenance service!! Highly recommend！ Opening at seven in the morning is friendly to office workers ！ Thank you! Excellent maintenance service!! Highly recommend！ Opening at seven in the morning is friendly to office workers ！ Thank you! More

The dealership seems well run. Staff is knowledgeable or willing to get answers. We lost confidence in another dealership/car company and traded my vehicle sooner than anticipated. Staff is knowledgeable or willing to get answers. We lost confidence in another dealership/car company and traded my vehicle sooner than anticipated. We feel more confident with this dealership/car company. More

I had some standard maintenance and several recalls done to the truck. Everything was completed in a reasonable time with professional service throughout. to the truck. Everything was completed in a reasonable time with professional service throughout. More

Check in was flawless. Communication with service representative was timely and informed. Shuttle service was excellent. Communication with service representative was timely and informed. Shuttle service was excellent. More

I was happy and impressed to hear Emily had a good knowledge of Toyota vehicles and could answer my technical questions. She was very pleasant to work with. knowledge of Toyota vehicles and could answer my technical questions. She was very pleasant to work with. More