Toyota of Des Moines

They were so nice explaining the problem, reasonable cost to fix it, and they got me in right away, because it was a significant problem that suddenly popped up in an old car. to fix it, and they got me in right away, because it was a significant problem that suddenly popped up in an old car. More

From the time you pull in and leave they keep you informed. They all seem well educated informed. They all seem well educated More

I have always been pleased with the service department at Toyota of Des Moines. The staff is courteous and thorough and keeps me informed of their progress when they have the vehicle in for service Toyota of Des Moines. The staff is courteous and thorough and keeps me informed of their progress when they have the vehicle in for service More

Derek was great at showing all the different Toyota models and explaining each vehicle’s features. models and explaining each vehicle’s features. More

Good and straightforward experience. Requested a part that I provided be replaced (upstream O2 sensor) to address a check engine light. The work was done and light ended up turning off. Requested a part that I provided be replaced (upstream O2 sensor) to address a check engine light. The work was done and light ended up turning off. More

4/5 lug nuts were very loose on the left rear tire. Was fortunate not to lose any or the tire on my drive home Was fortunate not to lose any or the tire on my drive home More

We agreed to terms for my purchase, and the sales man did a great job… Bookkeeping kind of jumped the gun which created a few minor problems for me.. But when contacted the salesman, his boss & the general m a great job… Bookkeeping kind of jumped the gun which created a few minor problems for me.. But when contacted the salesman, his boss & the general manager stepped right up and rectified the problem.. I couldn’t be happier with the service.. JNT More

Excellent follow up and very knowledgeable about all questions I had. When Shane and others didn’t know the answer they found it out quickly. Had one issue with wipers that was quickly resolved, and I questions I had. When Shane and others didn’t know the answer they found it out quickly. Had one issue with wipers that was quickly resolved, and I was very happy with this. I did have another issue with paint chipping on wheels which took 2 weeks to get a response on, and I had to follow up 3x to get an answer, so that was a little frustrating. It is getting resolved now. Overall I am much happier with Toyota of Des Moines vs my dealer I fired in Ankeny Bob Brown GMC. They were very inconsistent with follow up and stuck it to me when I had an issue that ONStar rep inaccurately diagnosed as needing dealer attention. Keep up the good work and you will have a customer for life. I’ve spent $75k on Lexus and 43k on Toyotas in the past month because of more confidence in the brand and the dealers. Trained professionals, reliable vehicles, and residual values are worth more. More

Service was great but a little on the pricey side for an oil change and tire rotation. oil change and tire rotation. More

They did an excellent job with repairing my vehicle and have an amazing customer service team! I would highly recommend having your car serviced here. have an amazing customer service team! I would highly recommend having your car serviced here. More