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Toyota of Des Moines
Grimes, IA
4,845 Reviews
We would like to thank you for visiting Toyota of Des Moines dealerrater.com site.
When we opened the doors of Toyota of Des Moines many years ago, we developed two simple philosophies for our long-term success:
#1: Treat every single person who walks through our doors the same way we would expect to be treated.
#2: Once someone has become our customer, he or she is our customer for life. It's a spirit you'll see in everything we do here.
One visit to Toyota of Des Moines and you will see what sets us apart from any other dealership. If you live in the state of Iowa, you deserve to let Toyota of Des Moines show you why Iowans buy their cars, trucks, and sport utility vehicles here.
We are located in Grimes, Iowa, just off Interstate 35/80 at the Highway 141 exit. No other dealer in the State sells more new and used retail vehicles than Toyota of Des Moines, this includes Ford, GM, Dodge, Nissan and Honda Dealers**.
In the Polk County our total new monthly sales exceed what the combined sales of new Hondas and Nissan vehicles month after month**.
Winner of the President's Cabinet Award for the past 4 years, this means we are one of the Top 12 Toyota Dealers in the Nation !
This is not an easy accomplishment considering that there are over 1200 dealers in the US alone.
That's ranking in the top 1% !
You would have to travel hundreds of miles before you would find another dealer of this caliber.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 4,845 reviews
January 24, 2020
Excellent Service visit My wife's RAV has 102K miles and it was time for oil change, new brakes, and transmission oil change. The shuttle service was excellent as it took me My wife's RAV has 102K miles and it was time for oil change, new brakes, and transmission oil change. The shuttle service was excellent as it took me home and picked me up so that I could do something else while the service work was done. Mike L, my service advisor, took care of everything and my service experience was wonderful. More
by John
Employees Worked With
Your accounting people were very helpful and kind., Mike Lebeda
Helpful January 24, 2020
Oil Change Service people were helpful and courteous. It was somewhat difficult to get the appointment. I either had to come in the next day from when I ca Service people were helpful and courteous. It was somewhat difficult to get the appointment. I either had to come in the next day from when I called or wait two weeks. I didn't want to wait two weeks so I had to cancel other activities that were already on my calendar. Should have a more flexible schedule. More
by Car Lover
Employees Worked With
Makenzie Lisle
January 24, 2020
Had regular maintenance performed. Came in for an L.O.F., tire rotation, and had my battery and cabin filter replaced. My Express Lane service writer was very clear about explaining all Came in for an L.O.F., tire rotation, and had my battery and cabin filter replaced. My Express Lane service writer was very clear about explaining all of the details on the service performed. Have had very good experiences with Toyota of Des Moines service department; this is my first Toyota Highlander and am really enjoying it as well. I'd highly recommend this business to anyone looking to get a professional experience! More
by Vern B.
Employees Worked With
Do not remember my service tech or service drive attendants names.
January 24, 2020
oil change and latch repair The oil change and latch repair were done to my satisfaction. My wait was longer than I thought it would be. Latch repair cost me more than I was anti The oil change and latch repair were done to my satisfaction. My wait was longer than I thought it would be. Latch repair cost me more than I was anticipated. More
by russellg56
Employees Worked With
don't know
January 23, 2020
I have been pleased with Toyota of Des Moines. Ever since I purchased my Toyota from there in July of 2018 I have been treated very respectfully and kindly. All the staff I have encountered have been courteo I purchased my Toyota from there in July of 2018 I have been treated very respectfully and kindly. All the staff I have encountered have been courteous and helpful. More
by Vickie
Employees Worked With
I didn’t notice the names of the people I talked to today but everyone from the payment area, service area, and sales area were very helpful and kind. , Faraz Asad
January 23, 2020
Everyone was extremely helpful and friendly. Would recommend to others. Hope to enjoy my Toyota for many years. Thank you Steve Henigan for all your help! recommend to others. Hope to enjoy my Toyota for many years. Thank you Steve Henigan for all your help! More
by crazymema54
Employees Worked With
January 22, 2020
I arrived 20 minutes early but they got right on the car. They are very helpful and answered any question I had. Thanks for the help. car. They are very helpful and answered any question I had. Thanks for the help. More
by Rich
January 21, 2020
Great Service! Our vehicle took nearly five months to get here, but Steve Hennigan got us exactly what we wanted and did an awesome job in keeping us updated every M Our vehicle took nearly five months to get here, but Steve Hennigan got us exactly what we wanted and did an awesome job in keeping us updated every Monday. He was always quick to get back to me in between those updates when I had other questions. If we could give him six stars, we would! Great dealership! This is the 5th Toyota we have bought from them and the entire staff is friendly and helpful. They also have a great service department. More
by Newton customer
Employees Worked With
January 21, 2020
25k service I always have a great experience here. Truly a top notch group of people. Good leadership creates a great work environment and quality employees. T I always have a great experience here. Truly a top notch group of people. Good leadership creates a great work environment and quality employees. Thank you More
by Tootsteria2
January 18, 2020
Good service The staff was very friendly and accommodating. I have an unusual technical problem with my hands free system which they have been working hard to fi The staff was very friendly and accommodating. I have an unusual technical problem with my hands free system which they have been working hard to find solution to. I have high praise for the time and effort they have spent at trying to rectify the problem. More
by robocop1947
Employees Worked With
Brock
