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Toyota of Des Moines

Grimes, IA

4.7
7,456 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 7,457 reviews

April 29, 2022

Had a 4pm appointment for 20,000 mile service. Service was covered by Toyota care. Back on the road in about 45 minutes. More

by rbauer9022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
May 02, 2022 -

Toyota of Des Moines responded

Thank you for taking the time to leave us a review! We are so happy to hear that your service experience with us went so well and that you were back on the road so quickly. Thanks for servicing your vehicle at Toyota of Des Moines!

April 28, 2022

Service explanation was nicely detailed. I did like how Justin explained what service would be performed and what was actually needed during this visit. The service department is well organ More

by jbrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Beecham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judith Madison, Steve (Shuttle Driver)
Apr 29, 2022 -

Toyota of Des Moines responded

Thank you for the kind words and feedback! We value your support, it's great to hear that you enjoyed working with Justin and Steve in our service department.We look forward to working with you again in the future!

April 26, 2022

Service department is honest and straight forward. Justin was great to communicate with. Justin always follow up. More

by JAndrews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Toyota of Des Moines responded

Thank you for the 5-star review and your shout-out for Justin! We look forward to working with you in the future.

April 26, 2022

Steve was great! He kept me updated on inventory and was very informative when I had questions 😊 More

by Amy K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Vos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Toyota of Des Moines responded

Amy, thank you for the 5-star rating and your shout-out for Steve! We look forward to working with you again.

April 23, 2022

Service was fast and the service techs communicated with me throughout the process. Everyone was friendly to work with. More

by Tuttlek82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Toyota of Des Moines responded

We are so happy to hear that your experience with us went so well! We strive to give our customers the best service every time they visit and your feedback helps us to do just this. Thanks again for sharing and we hope you continue to choose us for all of your future car needs!

April 23, 2022

Very good and very good sales person! The manager and all the personal treats me good! More

by jessielopez74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Marchant, Marcy Davis
Apr 25, 2022 -

Toyota of Des Moines responded

Thank you so much for sharing your kind words, Jessie! We value your business and look forward to seeing you in the future

April 23, 2022

Extremely dubious! !! I wrote a review, it was not posted because of their criminal activities. I hope this is posted. More

by Olaoluwa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Harris
Apr 26, 2022 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. If you would like to discuss your experience further, please contact our General Manager, JP Phillips.

April 22, 2022

Very effect work done in a short time. The staff was very friendly and helpful. More

by pkading
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Apr 25, 2022 -

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing! We appreciate the kind words. Please come back and see us for any of your future car needs!

April 21, 2022

Steve Henigan is wonderful! He has been the BEST person I have ever had the pleasure of working with; he listens to my concerns, is extremely knowledgeable, and is very very kin More

by Anastasia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Toyota of Des Moines responded

Thank you for your kind words about Steve. We’re glad he could help provide an enjoyable car buying experience for you. Please let us know how we can help again in the future and enjoy your new car!

April 21, 2022

Always friendly, professional and quite competent. I do miss having someone at the "front desk" but understand hiring issues. Slow to get someone to pick up the phone, but understand and do hope it More

by maadrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Toyota of Des Moines responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all of your car needs in the future.

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