Toyota of Des Moines - Service Center

Chris was very helpful and kept me appraised of what was going on with my car going on with my car More

It was fast and easy to get my car maintained. Great customer service and professional! I will be back in the future and possibly buying my next car from them. Great customer service and professional! I will be back in the future and possibly buying my next car from them. More

Very disappointed with the lack of communication with me during the process of replacing my engine. Brock was my contact person. I was called every day for 3 days with the estimate going up with each call during the process of replacing my engine. Brock was my contact person. I was called every day for 3 days with the estimate going up with each call and the excuse that he didn't realize there was more involved!! The 1st day it was going to be $15000 then the next day he called and said that he spoke with the mechanic who wasn't there the first day he called, and said that there was additional charges he didn't think about and the cost was now $16k!! Then the next day he called and said there would be additional charges and the cost was now going to be $18k!! I would call for status updates and never heard from him!! If all the service reps are this inept and lazy, I don't know that I care to do business there again!! More

Emily was extremely kind and helpful, truly 10/10 experience The team provided great, succinct service on my vehicle experience The team provided great, succinct service on my vehicle More

Amenable Ameneable from the beginning to the end of my stay in the Toyota Des Moines dealerships. THANKS stay in the Toyota Des Moines dealerships. THANKS More

It went well, with no surprises. My van is important to me since it has a ramp for my power wheelchair.. so I rely on your service dept to keep it running well. My van is important to me since it has a ramp for my power wheelchair.. so I rely on your service dept to keep it running well. More

Great service. The car service was completed even before the expected time. There was sales pressure. The car service was completed even before the expected time. There was sales pressure. More

All right Second time having to wait on my recall to be done and have to make another trip now to Grimes to have it finished! Not too happy about that as gas isn't cheap! Is that good ?? done and have to make another trip now to Grimes to have it finished! Not too happy about that as gas isn't cheap! Is that good ?? More

Communicated well and responded to a changing situation. Did a thorough job. Feel we can trust the work done Did a thorough job. Feel we can trust the work done More

Never. Answer call never take the time to call me back after 3 call plus Answer call never take the time to call me back after 3 call plus More