Toyota of Des Moines - Service Center

Quick and easy experience, no hassle and great communication from the representative on site during the visit communication from the representative on site during the visit More

I appreciate their low key approach in the service department. I never feel pressured to add on a bunch of extra things like I have at other dealerships. department. I never feel pressured to add on a bunch of extra things like I have at other dealerships. More

This dealership does nothing to go above and beyond. The service you get is average at best. I received a recommendation to change my cabin air filter, and I think that that text message was misleading The service you get is average at best. I received a recommendation to change my cabin air filter, and I think that that text message was misleading Because at the top of the text message, it said zero for additional cost that turned out not to be true. My vehicle does not have GPS. In previous years with the previous car, I scheduled service at least 12 to 15 times to figure out why the Necessary applications I had to download to use my phone For directions was not working. It wasn’t until almost 2 years later that I finally was told that it was designed for an iPhone, not an android. I consider that exceptionally poor service. I use this dealership for service As it is the closest dealership for service. I have not purchased my last three vehicles there because I get better prices when I go to Omaha Toyota dealership when I’m purchasing a car. More

Came in for an oil change and they tried to sell me a cabin air filter for $75. The factory air filter sells for $35 so it was only $40 labor to install a filter when they already had the glove box open? cabin air filter for $75. The factory air filter sells for $35 so it was only $40 labor to install a filter when they already had the glove box open? Is the service rate $4800/hour? More

CLEAN - All Employees make sure you are being taken care of. Frequent updates on the status of your vehicle. of. Frequent updates on the status of your vehicle. More

Every time I have service done here, something is either incomplete, dirty or messed up. incomplete, dirty or messed up. More

My experience was on time with no delays. The advisor and technician were professional and thorough. Very satisfied! The advisor and technician were professional and thorough. Very satisfied! More

Person answering phone has no knowledge of anything. Reps seem like they to make everything difficult. Took a month to mail me a receipt. I have to come here for certain services, does t mean I like it Reps seem like they to make everything difficult. Took a month to mail me a receipt. I have to come here for certain services, does t mean I like it More

Very professional, knowledgeable, and friendly employees Service appointments are easy to make, and they keep you constantly informed of their progress. employees Service appointments are easy to make, and they keep you constantly informed of their progress. More

Always courteous. Nice to get free car washes. Just hoping they really take the time to look over vehicle when brought it. Nice to get free car washes. Just hoping they really take the time to look over vehicle when brought it. More