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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,352 Reviews

3,352 Reviews of Toyota of Des Moines - Service Center

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June 30, 2024

I moved 2 hours away and still drive back to Toyota of Des Moines cause I found I like their service the best. More

by s.duffield55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Des Moines responded

Music to our ears! We're thrilled you found everything you needed with great people to help.

June 30, 2024

Been using this dealership since I purchased a 97 Camry. Ian is great! Lisa is great in scheduling pick up and delivery and those fellows on her team are great! More

by DIANAGEO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Borchert deserves five stars.
Jul 01, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service & friendly staff. Thanks for choosing us!

June 29, 2024

Always welcomed by friendly staff when making and arranging my appointments. Service Technicians are always friendly and knowledgeable about my concerns. More

by maddiecremer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Des Moines responded

We look forward to your next visit!

June 28, 2024

They provided great service, a nice clean waiting room, and a good price for the work done More

by daytonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 01, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

June 27, 2024

The key cost way too much mooney. . it is ridiculous to pay 437 dollars for an extra key. More

by STEPHENSULLIVAN1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jun 28, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to tell us about your recent service experience, Stephen. We do our best to offer competitive pricing on all of our parts and services, so we’re sorry to hear that you felt we fell short of that with your recent spare key purchase. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 27, 2024

I always have issues with them. It’s never an easy fix. Whether I’m waiting and they neglect to notify me when they are done, or I have to bring back my car for a problem they sho More

by mikemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
JP Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Jun 28, 2024 -

Toyota of Des Moines responded

Thank you for providing us with feedback, Mike. We strive to provide 100% customer satisfaction with every service experience, so we’re sorry to hear that you feel we have fallen short of that in the past. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 27, 2024

Very thorough, nice to be able to watch the inspection. Everyone is friendly and helpful More

by lrexp59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Jun 28, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

June 25, 2024

Tim Beckman was very knowledgeable and make this an easy experience. This is our third vehicle from this dealership. Will continue to do business with Toyota of Des Moines. More

by SUSAN.B53
Recommend Dealer
Yes
Employees Worked With
Tim Beckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service & friendly staff. Thanks for choosing us!

June 25, 2024

On arrival I was met with what seemed to be a courtesy unlike I have experienced at any other dealership. My experience at Toyota Des Moines was great overall. Thank you. More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t recall.
Jun 26, 2024 -

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your repair. Thank you for your positive feedback. Have a great day!

June 24, 2024

Very upfront with pricing. Nice watingroom. Service guy was very nice to work with. Just wish what I needed was covered under warranty More

by Pollard_kathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Jun 25, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We sincerely value your business and hope to work with you in the future.

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