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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,610 Reviews

3,610 Reviews of Toyota of Des Moines - Service Center

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May 23, 2024

Good job was done quickly and serviced according too the list of items I wanted addressed More

by ncoleman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
May 24, 2024 -

Toyota of Des Moines responded

Thanks! We appreciate you choosing us. Fast, efficient service is our goal.

May 23, 2024

Great service with knowledge sales people and service managers. Always keeps me abreast of the situation with my vehicle as well cost of repairs. More

by ralverio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Toyota of Des Moines responded

Fantastic! We appreciate you trusting our knowledgeable team. Thanks for choosing us!

May 23, 2024

The dealership is great they just need to have printed labels when they do service work More

by CKSERVICESGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Toyota of Des Moines responded

Thanks for the feedback! We're always looking for ways to improve. We hope to see you again in the future!

May 22, 2024

Great and friendly service. Also very fast and I always have a great experience at your dealership. Thank you! More

by LAOWENS48
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Toyota of Des Moines responded

We appreciate you choosing us! We're thrilled you consistently have a great experience with our friendly and fast service. Thanks for the review!

May 22, 2024

My mechanic was fantastic. My car was sent through the carwash and the inside was not dirty. He made quick work of my blower motor. More

by MELISSAMCDONALD73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony McDonald
May 23, 2024 -

Toyota of Des Moines responded

We're so happy to hear your mechanic was fantastic! Thanks for mentioning the clean carwash too. See you next time!

May 22, 2024

I was able to get an appointment very quickly for the A/C repair. It was especially important as the outside temperature was inn the high 70’s to low 80’s. More

by Seadragon555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Toyota of Des Moines responded

We understand the urgency in hot weather. Glad we got you cool fast!

May 21, 2024

I am very comfortable dealing with Toyota if DM. They keep my vehicle in good shape with minimal disruptions to me. More

by marciamathmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Toyota of Des Moines responded

Comfort & minimal disruption - that's our promise! Glad we keep your vehicle running smoothly. Thanks!

May 21, 2024

Was very pleased with what they did with my car. Advicer was excellent and stopped by twice to give me an update and to let me know when my car was done. More

by dajshopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Toyota of Des Moines responded

We're thrilled you're happy with your service! Excellent advisors like Emily keep you informed every step of the way. Thanks for choosing Toyota of Des Moines!

May 21, 2024

Once in contact all is ok. Trouble communicating. Prices too HIGH after 2 year maintenance. More

by jba1b2c3d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Toyota of Des Moines responded

Thanks for your honest review! We'll improve communication. Call service to discuss 2-year maintenance cost breakdown.

May 21, 2024

Scheduling was easy, completed service in very timely manner. The video communication is handy and informative. More

by KDRESSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Toyota of Des Moines responded

Easy scheduling, speedy service, and informative videos? We've got you covered! Thanks for choosing Toyota of Des Moines!

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