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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,509 Reviews

3,509 Reviews of Toyota of Des Moines - Service Center

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April 29, 2025

Slower than expected. 2 1/2 hour wait time. Glove compartment door fell open on the way home and we can't close it. ?? We live 60 miles away. More

by RANDCHUM
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
April 29, 2025

Shop techs were helpful and attentive. Office staff could have been more patient with questions I had setting up appointment. More

by Tom Beaumont
Recommend Dealer
Yes
April 29, 2025

Quick and easy. Very friendly team who got me in quickly and took care of the issue. Thank you! More

by snicsnat
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
April 29, 2025

All was great with exception of 2 completely different times told to me for time needed to do recall so had made arrangements based on what I was told and took time off work then showed up and it was a fr More

by Anniefw03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
April 29, 2025

I can't complain about anything they are always a big help Kind, courteous, helpful, and and very pleasant to interact with More

by Blsinclair1229
Recommend Dealer
Yes
Employees Worked With
Brock Grim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brock Grim
April 28, 2025

The price was $50 more than the online quote. Getting too expensive for just routine maintenance. Looked around the empty lot and was given a joke of an offer for a trade. I ended up purchasing a More

by sarowland2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in sales
April 28, 2025

Promptly getting me in, comfortable waiting rooms, and getting me on the way when service was done. More

by poliverfrazier
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Naylor
April 27, 2025

Helped my daughter through the appointment to find parts It was not intimidating and it was informative and transparent More

by JBFROGGER
Recommend Dealer
Yes
April 27, 2025

Efficient and helpful Nothing more needs to be said Lisa the scheduler was fantastic! Goodbye More

by PWBERRIE
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Naylor
April 27, 2025

Setting up a service schedule is easy even if I have to switch to chat mode especially when multiple service items need to be addressed More

by GOLDILOCKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimmel,
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