Toyota of Des Moines - Service Center

Great service. On timre. Friendly and very thorough. Love the free oil changes on my Toyota. On timre. Friendly and very thorough. Love the free oil changes on my Toyota. More

It is nice to know when you bring your car in they take care of whatever needed to be done. Always courteous and answer any questions you might have. They don’t push anything on you. care of whatever needed to be done. Always courteous and answer any questions you might have. They don’t push anything on you. More

Toyota has serviced my car for 20 years-staff always has a smile and kind words. I have never thought I was gouged price wise either! a smile and kind words. I have never thought I was gouged price wise either! More

Great service, knowledgeable and friendly staff, I liked the text updates and the video summary was very informative the text updates and the video summary was very informative More

They can’t figured out how to adjust grade brakes or do override the systems override the systems More

I’ve taken my truck exclusively to Toyota of DSM, and nowhere else, thinking I was getting top notch service (and I’m willing to pay for it). I’ve been taking my 2002 Tundra there since 2007. We were i nowhere else, thinking I was getting top notch service (and I’m willing to pay for it). I’ve been taking my 2002 Tundra there since 2007. We were in the process of replacing the front struts only to find out the frame is rusted out in behind the right front tire (which you could visually thru the wheel well). I paid over $200 for that advice. I took it to Merrill axle and they spent 10 minutes under the truck with me what needs to be replaced and why the frame rusted out where it did. Turns out that the condensate just drops on the top of the frame and nobody suggested extending a tube to below the frame, so it ruined an awesome truck. In 2011 my frame was inspected by Toyota of DSM, and now I find myself in a difficult situation. I still think Toyota makes the best vehicles, but I’m less impressed with the service department. I’ve gone from a strong advocate to questioning where I need to go for service. More

Ian is an excellent very knowledgeable service advisor. Always delivers as promised. Always over delivers on commitments. And an excellent communicator. Austin has been the Tech working on my old Cam Always delivers as promised. Always over delivers on commitments. And an excellent communicator. Austin has been the Tech working on my old Camry. I have a strong level of trust with his recommendations on my vehicle. More

They are very professional and courteous. They got my car in right on time and completed the work within an hour They got my car in right on time and completed the work within an hour More

I already did in my previous text. The elapsed time to complete my servicing seemed excessively long. Later in the day, I had to initiate texting my assigned service manager to get my The elapsed time to complete my servicing seemed excessively long. Later in the day, I had to initiate texting my assigned service manager to get my first update on the status of my Highlander's servicing! More

I already did in my previous text. The elapsed time to complete my servicing seemed excessively long. Later in the day, I had to initiate texting my assigned service manager to get my The elapsed time to complete my servicing seemed excessively long. Later in the day, I had to initiate texting my assigned service manager to get my first update on the status of my Highlander's servicing! More