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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,418 Reviews
Call Service Center (515) 276-4911

3,418 Reviews of Toyota of Des Moines - Service Center

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October 21, 2023

Always quick and to the point. In and out with no worries, even when it seems busy. More

by edwin.egbers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names.
Report | Print
Oct 23, 2023 -

Toyota of Des Moines responded

We know your time is valuable, so we're happy to hear you had a speedy service during your visit. Thank you for servicing with us and for leaving feedback!

October 21, 2023

Professional. Courteous Helpful. Explained things clearly. Good coffee. All around good staff. Pleasant editing ares More

by JOSEPHBIBLEDRAMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Fiechter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Toyota of Des Moines responded

Thank you so much for your kind review! We are so glad to hear that you had a positive experience at Toyota of Des Moines. We hope to see you again for your service needs!

October 21, 2023

Amazing service. Thanks to all the guys over at toyota of Des Moines. Pleasant experience More

by DANTWI95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Oct 23, 2023 -

Toyota of Des Moines responded

We're glad you had an amazing experience servicing your Toyota! We hope to see you again for your service needs. Take care!

October 20, 2023

I brought my truck in early for an appointment that was scheduled for next week. The service advisor was able to pull the repair in even though it was my mistake. The technician that was assigned the r More

by JEFFREY.BECK.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Oct 23, 2023 -

Toyota of Des Moines responded

It's great to hear that the service advisor was able to accommodate you and that the technician was so thorough and honest in his work. Thank you for servicing your vehicle with us at Toyota of Des Moines!

October 20, 2023

I love this Toyota dealer dealership. In Des, moines. They do a great job. They tell you what they are doing. I live 70 miles away and they get me in. More

by CAROLYNEDSALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Report | Print
Oct 23, 2023 -

Toyota of Des Moines responded

Thank you for your review! We take pride in providing our customers with the best possible service, and we appreciate your feedback. Thank you for making the drive for us to service your vehicle!

October 18, 2023

Little confusing upon arriving about who to talk to, and where to put my vehicle. More

by kimseberg
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Toyota of Des Moines responded

We're always looking for ways to improve our customer experience, and your feedback is very helpful. I've shared your comment with our service manager to develop a better arrival process. Thank you for servicing at Toyota of Des Moines!

October 18, 2023

We took our Rav 4 for a routine service. Everyone went smoothly and timely. Even though the service bay was very busy, our experience was very positive. More

by mjmichaels39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Report | Print
Oct 19, 2023 -

Toyota of Des Moines responded

We know that your time is valuable, so we appreciate you trusting us to service your Toyota RAV4. We hope to see you again soon for your next routine service. Take care!

October 18, 2023

Not pleasant. Wouldnots recommend them by far at all so nows either so nows so. More

by mikelathen8707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Report | Print
Oct 20, 2023 -

Toyota of Des Moines responded

We appreciate your feedback. We would like to hear more about your experience to see if we can work towards a solution. At your earliest convenience, please contact our General Manager, JP Phillips.

Oct 20, 2023 -

mikelathen8707 responded

Your service guys were so very accusational and accused me and my so friend Richard Sternberg of stealing oem owner's manuals when we were originally given permission from someone else to get those fors my's collection and me friend Debbie Krug so's from Willis has a friend who works for you who can get me a 2018 Rav4 Hybrid book.

October 17, 2023

Fast appointment and friendly staff. They sent a notice for a battery check and everything went smoothly, would recommend to someone else More

by kaylatorres0316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Oct 18, 2023 -

Toyota of Des Moines responded

Thank you for sharing about your positive experience with our fast appointment and friendly staff. We strive to provide our customers with the best possible service, and we're thrilled that you were happy with your visit. We hope to see you again in the future!

October 17, 2023

Seem to be caring about your vehicle, keeping client informed and dealership premises clean, neat and attractive More

by CATHYMCMAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Toyota of Des Moines responded

Thank you for your 5-star review! We appreciate your business and your feedback. We look forward to serving you again soon!

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