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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,355 Reviews

3,355 Reviews of Toyota of Des Moines - Service Center

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April 27, 2025

Justin Madison was my Service Advisor and is a real asset to Toyota of Des Moines. He is highly knowledgeable, very responsive, highly available, customer oriented, articulates the problem and solutions to t More

by bobthompson777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
April 27, 2025

Blake was very pleasant knowledgeable went above and beyond to take of me and and my cars needs More

by cathy.wood67
Recommend Dealer
Yes
Employees Worked With
Blake
April 27, 2025

Setting up a service schedule is easy even if I have to switch to chat mode especially when multiple service items need to be addressed More

by GOLDILOCKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimmel,
April 27, 2025

Prompt and friendly They were prompt , friendly. Someone came to help us They were prompt , friendly. Someone came to help us immediately. More

by sugandha.amatya
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Naylor
April 27, 2025

Helped my daughter through the appointment to find parts It was not intimidating and it was informative and transparent More

by JBFROGGER
Recommend Dealer
Yes
April 27, 2025

Good Good . ..staff was very nice and respectful.... the sitting areas looked clean and organized More

by TLBLOOMQUIST87
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Naylor
April 27, 2025

Shawn Brown is a top-notch h mechanic. We wouldn't trust our cars with anyone else! Justin is great too! More

by aaljordan
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
April 27, 2025

Efficient and helpful Nothing more needs to be said Lisa the scheduler was fantastic! Goodbye More

by PWBERRIE
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Naylor
April 26, 2025

I worked with several people. All were extremely helpful and courteous. I loved how fast the service was considering I didn't have an appointment. And I love the free car wash! More

by Pilot1098
Recommend Dealer
Yes
April 26, 2025

Poor serice. . a 45 min thing took 4.5 hours, Was promised a ride w shuttle, and ended up no ride available.. Bad day!! More

by TAHOE1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabe Naylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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