Toyota of Des Moines - Service Center

When I called in and made my appointment, they had zero courtesy, not friendly with a monotone voice. I felt I should call and report their customer service to be manager, but neglected to do that. At the courtesy, not friendly with a monotone voice. I felt I should call and report their customer service to be manager, but neglected to do that. At the same time, I called Smart Honda for my husband‘s car to have some work done and they were more than helpful, very friendly offered a lot of information and I felt very confident with that appointment there. After I dropped my car off Justin called me right away to tell me that my tire pressure light was blinking and that indicated a TPMS problem and it would be $300 to find out which sensor was bad and for repair with no other explanation. I told him the light did not blink and was solid up until I dropped it off there. His. information was then contradicting because he then told me that it blinked when it was started. I felt like he was trying to pull a fast one, and I didn’t trust him. When I received a video from the mechanic he emphasize that the tire gauge light was blinking, which it was Not and never had it was just on. Didn’t feel very confident with their trustworthiness. It seemed that all of the employees that I talk to regarding my appointment were not friendly and did not offer a lot of information. Next time I think I will go to The Toyota dealer in Ames!! More

Inferior, grossly subpar inspection as part of oil change service! Recommended replacing two rear tires at over,$600-!! When I asked about if suspension was inspected, adviser said service person wasn’t qua service! Recommended replacing two rear tires at over,$600-!! When I asked about if suspension was inspected, adviser said service person wasn’t qualified to do moire than a visual inspection, seemed like it was an unreasonable expectation of me! Going to the dealership where car was originally purchased new I expected more! Received a more thorough inspection at Midas, so will go back to them or Walmart. More

It isn’t like when I had a Lexus. They always had a loaner car for me. They always had a loaner car for me. More

Great place, great service, clean and everyone is professional and friendly! Will continue ur to go there for service needs!! professional and friendly! Will continue ur to go there for service needs!! More

They do a very good job. Timely and attentive. Somewhat pricey for some job, but look for coupons. Timely and attentive. Somewhat pricey for some job, but look for coupons. More

The service technician said we had a brake problem and we didn't. He couldn't recommend to me what the needed solution should be. I ended up going somewhere else to find out I was given inaccurate informatio didn't. He couldn't recommend to me what the needed solution should be. I ended up going somewhere else to find out I was given inaccurate information. More

Ian's customer service was 12/10 amazing to work with and answered all of my questions. answered all of my questions. More

I bought brand new Toyota RAV4 Hybrid XLE premium at January 3, All of the staff are friendly and professional. January 3, All of the staff are friendly and professional. More

I have always had fast friendly service. Always easy to work with and accommodating. Thank's Again Always easy to work with and accommodating. Thank's Again More

Always courteous and helpful. Keeps you updated on the progress of your vehicle while it is being serviced. Keeps you updated on the progress of your vehicle while it is being serviced. More