Toyota of Des Moines - Service Center

I’ve taken my truck exclusively to Toyota of DSM, and nowhere else, thinking I was getting top notch service (and I’m willing to pay for it). I’ve been taking my 2002 Tundra there since 2007. We were i nowhere else, thinking I was getting top notch service (and I’m willing to pay for it). I’ve been taking my 2002 Tundra there since 2007. We were in the process of replacing the front struts only to find out the frame is rusted out in behind the right front tire (which you could visually thru the wheel well). I paid over $200 for that advice. I took it to Merrill axle and they spent 10 minutes under the truck with me what needs to be replaced and why the frame rusted out where it did. Turns out that the condensate just drops on the top of the frame and nobody suggested extending a tube to below the frame, so it ruined an awesome truck. In 2011 my frame was inspected by Toyota of DSM, and now I find myself in a difficult situation. I still think Toyota makes the best vehicles, but I’m less impressed with the service department. I’ve gone from a strong advocate to questioning where I need to go for service. More

They are very professional and courteous. They got my car in right on time and completed the work within an hour They got my car in right on time and completed the work within an hour More

I already did in my previous text. The elapsed time to complete my servicing seemed excessively long. Later in the day, I had to initiate texting my assigned service manager to get my The elapsed time to complete my servicing seemed excessively long. Later in the day, I had to initiate texting my assigned service manager to get my first update on the status of my Highlander's servicing! More

I already did in my previous text. The elapsed time to complete my servicing seemed excessively long. Later in the day, I had to initiate texting my assigned service manager to get my The elapsed time to complete my servicing seemed excessively long. Later in the day, I had to initiate texting my assigned service manager to get my first update on the status of my Highlander's servicing! More

Ian’s initial work, followed by the diagnostic report, lead to an order. The work was completed ahead of schedule. Ian’s professional work and communication was exceptional. Nicely done, Ian and Toyota lead to an order. The work was completed ahead of schedule. Ian’s professional work and communication was exceptional. Nicely done, Ian and Toyota of Des Moines! More

I have always been pleased with service I have received. Unfortunately has hard as your salesman tried he was unable to provide the vehicle we were wanting. Will definitely come back when we’re looking to Unfortunately has hard as your salesman tried he was unable to provide the vehicle we were wanting. Will definitely come back when we’re looking to upgrade. More

Fast, efficient, knowledgeable, and friendly. They made suggestions but didn't push me to purchase any extras. They made suggestions but didn't push me to purchase any extras. More

I like the video showing that you do everything and it was quick done within an hr which is nice. I would get my car serviced there every time but sometimes you have to get the time weeks in advance wh was quick done within an hr which is nice. I would get my car serviced there every time but sometimes you have to get the time weeks in advance which is tough More

15 words minimum Professional courtesy fast friendly no complaints fixed the first time what else can I say complaints fixed the first time what else can I say More

I don’t know if they rotated my tires. I don’t know if they changed my oil. They did not change the window tags for the mileage for the next visit. Very disappointed. I don’t know if they changed my oil. They did not change the window tags for the mileage for the next visit. Very disappointed. More