Toyota of Des Moines - Service Center

I was surprised how fast you got the truck work done. Keep up the good work. Keep up the good work. More

The service team got me right in. The video demonstrates the inspection quite well. Was all done in under an hour. The video demonstrates the inspection quite well. Was all done in under an hour. More

Brock got me in that night and charged my battery by the next morning, no appt. needed. next morning, no appt. needed. More

My car was not fix as I expected it. The problem still there not yet fix The problem still there not yet fix More

Employees were courteous and efficient. Emily help me with a maintenance required procedure that I had trouble accessing. Emily help me with a maintenance required procedure that I had trouble accessing. More

When I made my appointment, I told the phone representative that we would be gone during the week the 24 month free oil change and check up expired and he said it would be OK to come in the foll representative that we would be gone during the week the 24 month free oil change and check up expired and he said it would be OK to come in the following week and they would still perform that work at zero cost. I gave him my VIN number and everything. When II arrived at the dealership, a representative proceeded to show me a piece of paper saying that the oil change would be $96 plus the cost of the tire rotation. I then told him I was a week late, but his phone rrepresentative said the zero charge would be Honored. On arrival the on site rep asked when we bought the vehicle and I told him. He left and said he would be right back and after he returned he said there would be zero charge. So this was kind of an unpleasant experience in my first few minutes at the dealership as we had recently moved from NW Iowa to the Des Moines area. The service work done in their shop to the vehicle was fine. However, the $96 for an oil change is about $30 more than it should be. In fact the dealership we purchased the vehicle from gives a $20 discount on oil changes from their regular price of $66, for buying the vehicle from them. More

Very helpful, thorough, and friendly. Pricing was very fair and Justin was extremely easy to work with. Pricing was very fair and Justin was extremely easy to work with. More

Staff were friendly, helpful and professional. Dealership was clean. Waiting area was very clean and comfortable. Dealership was clean. Waiting area was very clean and comfortable. More

They were within a week for making my appointment to get the oil change and tires rotated. Thanks. the oil change and tires rotated. Thanks. More