Toyota of Des Moines - Service Center

Justin Madison was my Service Advisor and is a real asset to Toyota of Des Moines. He is highly knowledgeable, very responsive, highly available, customer oriented, articulates the problem and solutions to t to Toyota of Des Moines. He is highly knowledgeable, very responsive, highly available, customer oriented, articulates the problem and solutions to the problems understandably, he is very willing to work with my warranty company and he communicates quickly and succinctly as needed. I have a high mileage Tundra and trust it’s reliability and I trust Justin’s knowledge for maintaining my truck. More

Blake was very pleasant knowledgeable went above and beyond to take of me and and my cars needs beyond to take of me and and my cars needs More

Setting up a service schedule is easy even if I have to switch to chat mode especially when multiple service items need to be addressed switch to chat mode especially when multiple service items need to be addressed More

Prompt and friendly They were prompt , friendly. Someone came to help us They were prompt , friendly. Someone came to help us immediately. Someone came to help us They were prompt , friendly. Someone came to help us immediately. More

Helped my daughter through the appointment to find parts It was not intimidating and it was informative and transparent It was not intimidating and it was informative and transparent More

Good Good . ..staff was very nice and respectful.... the sitting areas looked clean and organized ..staff was very nice and respectful.... the sitting areas looked clean and organized More

Shawn Brown is a top-notch h mechanic. We wouldn't trust our cars with anyone else! Justin is great too! We wouldn't trust our cars with anyone else! Justin is great too! More

Efficient and helpful Nothing more needs to be said Lisa the scheduler was fantastic! Goodbye the scheduler was fantastic! Goodbye More

I worked with several people. All were extremely helpful and courteous. I loved how fast the service was considering I didn't have an appointment. And I love the free car wash! All were extremely helpful and courteous. I loved how fast the service was considering I didn't have an appointment. And I love the free car wash! More

Poor serice. . a 45 min thing took 4.5 hours, Was promised a ride w shuttle, and ended up no ride available.. Bad day!! . a 45 min thing took 4.5 hours, Was promised a ride w shuttle, and ended up no ride available.. Bad day!! More