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Toyota of Des Moines - Service Center

Grimes, IA

4.6
1,937 Reviews

1,936 Reviews of Toyota of Des Moines - Service Center

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January 18, 2024

Always a challenge to get a reasonable time for an appointment. Rep. Emily was pleasant & knowledgeable. My appointment was for an oil change, multi-point inspection and free tire rotation.. A cabi More

by monam29999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Toyota of Des Moines responded

We hear you about appointment slots! Emily's expertise and our efficient service make the wait worthwhile. Thanks for trusting Toyota of Des Moines with your oil change & more. We'll be ready when you are!

January 18, 2024

Very efficient and courteous. Scheduling appointment was quick as was check in. Service was completed as promised More

by skswdm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 19, 2024 -

Toyota of Des Moines responded

Quick, courteous, and complete - the trifecta! Glad we delivered on our promises. Welcome back anytime!

January 18, 2024

The staff and service was great! They got me in and out quickly! We will definitely be back! More

by bfitch24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Toyota of Des Moines responded

We appreciate your kind words and look forward to welcoming you back. Thank you for the 5-stars!

January 17, 2024

Great overall service staff, and actual service. on our Highlander, from a wiper blade to their tremendous, best in town tire sales. They get you in and out with quality results. More

by paul.koeniguer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Toyota of Des Moines responded

From wipers to wide tires, we love exceeding expectations. Thanks for choosing Toyota of Des Moines!

January 17, 2024

Courteous, friendly and faster than expected. The service team members were accommodating and understanding of a slightly urgent situation and explained what had happened and what my options were More

by ALEXANDERMPONTIER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback.

January 16, 2024

They provide a video of the inspection and tell you if any additional service is needed. The work is done when they promise. Been going to them for 20 plus years and have never been disappointed. More

by Perduese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Toyota of Des Moines responded

Wow, thank you for the kind words! We very much appreciate the shout out! Please let us know if there is anything else you need, and enjoy your new car! - Your Toyota of Des Moines team.

January 16, 2024

they did great . . and did not push me to spend money on stuff i did not need ! More

by KARTIKSATTI
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jan 16, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us.

January 15, 2024

Very expensive Too expensive,highly expensive, just plain expensive, expensive! Isn't that about thirteen words? Expensive! More

by dnsvrban
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Jan 15, 2024 -

Toyota of Des Moines responded

We're sorry to see we missed the mark at providing a 5-star experience for you. We would like to learn more about your visit. We look forward to improving our service and thank you for your time.

January 15, 2024

It was a good experience. Everything went as expected. Blake had good communication with me before, during and after the service. More

by Jackievogel
Recommend Dealer
Yes
Employees Worked With
Blake
Jan 15, 2024 -

Toyota of Des Moines responded

Thank you for the five-star rating! Please let us know if we can help you with anything else. Thank you for choosing Toyota of Des Moines!

January 14, 2024

Quick and efficient Simple routine oil change that was paid for when I purchased my truck 3 years ago. No special skills required. More

by RBrown314
Recommend Dealer
Yes
Jan 15, 2024 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

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