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Toyota of Des Moines - Service Center

Grimes, IA

4.6
1,927 Reviews

1,927 Reviews of Toyota of Des Moines - Service Center

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January 12, 2024

Won't know for sure for a week or two but it appears the window fogging problem has been solved. More

by scott@rutledges.net
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jan 15, 2024 -

Toyota of Des Moines responded

Thanks for your great rating of Toyota of Des Moines! We're happy we could provide a 5-star experience for you. Thanks for your business and we hope to work with you again soon.

January 11, 2024

It was easy to schedule. The service was quick and courteous. I waited in the waiting area and it was clean? More

by JACQUI.HOTZE
Recommend Dealer
Yes
Jan 12, 2024 -

Toyota of Des Moines responded

Your satisfaction is our ultimate goal, and your feedback confirms we're on the right track. Thanks for choosing Toyota of Des Moines!

January 11, 2024

Efficient and customer oriented! I appreciate the quality of work done and technology intertwined with my visit! More

by ellenstemler55
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Jan 12, 2024 -

Toyota of Des Moines responded

Efficiency, quality, and tech – you hit the bullseye! We love hearing you enjoyed your visit. Thanks for choosing us - your satisfaction is our reward!

January 11, 2024

I got right in, Emily was very friendly and got me taken care of right away. Service was fast, and was out within 30 mins. More

by jasonrouse01
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled you had a seamless experience and got in, got helped, and got out in 30 minutes flat. Efficiency with a smile - that's what we aim for! Thank you for choosing Toyota of Des Moines!

January 11, 2024

Absolutely good. Take prompt action on customers need. As a whole nice. Better dealings, helpful and friendly More

by nrynpokhrel
Recommend Dealer
Yes
Employees Worked With
Darek
Jan 12, 2024 -

Toyota of Des Moines responded

We strive to make every interaction a pleasant and efficient experience, and your review confirms we're hitting the mark. Thank you for choosing us, and we look forward to welcoming you back for all your future needs!

January 11, 2024

Service was performed efficiently. Waiting room clean and comfortable. Service was performed efficiently. Waiting room clean and comfortable. More

by DLCTREE
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Jan 12, 2024 -

Toyota of Des Moines responded

Thank you for your feedback, and we'll continue prioritizing these aspects for all our customers.

January 11, 2024

You guys are always fast & friendly. I love the videos of my car that you send me. I love the package of oil changes & tire rotations because I feel like it's a good value & it's why I k More

by Lindsaywilsondc
Recommend Dealer
Yes
Employees Worked With
Terry
Jan 12, 2024 -

Toyota of Des Moines responded

Speedy service, friendly faces, and a peek into your car's health with our videos – that's what we aim for! Thanks for loving the value of our package and trusting us with your car. We'll always be here for you!

January 11, 2024

My experience with the dealership so far has been excellent. This was the first time I've paid for an oil change and tire rotation and it seemed expensive so that was a little disappointing More

by debmock2
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled you enjoyed your first visit! We understand your feedback about the cost, and while we strive for competitive pricing, high-quality service and genuine parts come at a premium. We're always happy to discuss service options and pricing if you'd like to compare or explore alternative solutions. We appreciate your understanding and hope to see you again soon!

January 11, 2024

4 wheel alignment. Stayed at location to wait took as long as stated and was pleasant overall as first time there for service More

by jonbrones
Recommend Dealer
Yes
Jan 12, 2024 -

Toyota of Des Moines responded

Glad it was a smooth ride all around! Thanks for trusting Toyota of Des Moines with your first service visit. Keeping wait times accurate and experiences pleasant is our goal. We're happy you enjoyed your visit and hope to see you again!

January 11, 2024

Emily was friendly and courteous. She kept me well informed of the progress on my car maintenance and answered all of my questions. More

by travislwilkinson
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled Emily made your car maintenance smooth and informative. Thanks for choosing us and giving Emily a shoutout - she'll love the praise!

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