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Toyota of Downtown L.A.

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.7
1,735 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,735 reviews

November 01, 2023

Brought my car in on Halloween. It was a pretty long wait, approximately 35 minutes to get checked in, and another 2.5 hours for my car to be completed. But they offer a free Lyft b More

by Corolla owner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Toyota of Downtown L.A. responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

Helpful
November 01, 2023

Abraham was very helpful and was able to get my vehicle serviced quickly. Would definitely recommend. More

by Virginia Vargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Virginia! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

Helpful 1
October 29, 2023

The service is fine, but I always have to wait too long to drop off my car. My service advisor, Gary, was first rate! More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Toyota of Downtown L.A. responded

Thanks for your great review, Jeff. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

Helpful
October 29, 2023

Courteous, nice, friendly and very helpful She explained the difference of gas and hybrid. Show us how to use the car. More

by LALOTUS2000
Recommend Dealer
Yes
Employees Worked With
Esther
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Oct 31, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

Helpful
October 29, 2023

Alex was so responsive and prioritized getting me help when I had a car problem. More

by lizzystaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2023 -

lizzystaley responded

Alex is the best

Oct 29, 2023 -

lizzystaley responded

Approved

Oct 31, 2023 -

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback, Lizzy. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Toyota of Downtown LA Team

Helpful
October 28, 2023

Good service good people good deals good prices good location very happy with everything and it was fast More

by CARLOSLOPEZMARTINEZ43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Dpto
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Oct 31, 2023 -

Toyota of Downtown L.A. responded

Carlos, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Toyota of Downtown LA Team

Helpful
October 28, 2023

Absolutely positive vibes. Jin knows how to make a deal. Friendly, professional and knowledgeable. Awesome. More

by FLAG41612AMM
Recommend Dealer
Yes
Employees Worked With
Jin Chung. I purchased my first Toyota in 2020. I returned to him for my new 2024 Camry XSE. He's the best salesperson I have ever dealt with. He was very professional and didn't pressure me.
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Oct 31, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

Helpful
October 27, 2023

His customer service is top notch ! I wholeheartedly appreciate his support and care of my car and educating me on my car. This location overall has my whole heart. Jonathan was so plea More

by Sonia617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Toyota of Downtown L.A. responded

Thanks for this awesome review, Sonia! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The Toyota of Downtown LA Team

Helpful
October 27, 2023

This Toyota dealer has the most kind and caring staff ever my service advisor Jonathan Lopez is the best. More

by EBERNAL0089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day. Sincerely, The Toyota of Downtown LA Team

Helpful
October 26, 2023

I arrived at 10:45 and my appointment was at 11 am and I left at 3:20 in the afternoon, every time you wait longer for your car, yesterday I went, it's absurd, it takes a long time, they must do something, More

by orellanaamerica2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Soriano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ángel Soriano
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Oct 30, 2023 -

Toyota of Downtown L.A. responded

Orellana, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

Helpful
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