Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Downtown L.A.
Los Angeles, CA
1,837 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,837 reviews
July 09, 2023
Amazing service very kind and attentive. Gave me the whole run down on my RAV4 I will come back best service experience ever. Gave me the whole run down on my RAV4 I will come back best service experience ever. More
by EBERNAL0089
July 08, 2023
Kind of an easy process of getting a new vehicle although the waiting time was really long to get at the finish line . although the waiting time was really long to get at the finish line . More
by Rosalinda
Verified CustomerEmployees Worked With
July 07, 2023
My initial response to the Toyota dealership of downtown la was great. The service personal was courteous and the sales manager Johnathan worked with my daughter on getting the best deal possible. As our ex la was great. The service personal was courteous and the sales manager Johnathan worked with my daughter on getting the best deal possible. As our experience continued it was destroyed by deception and manipulation. No one was able to thoroughly evaluate her circumstance until Toyota corporate was contacted. The service representative Carlos lied on multiple occasions while also attempting to gaslight my daughter and I. I noticed that there were no other workers in this facility that were of my African American ethnicity …. I thought maybe there were all off on the same day, but as i look at the current list of Toyota staff i know that my observation is wrong. Why aren’t there any black people working here? Why did i feel my views were disrespected by the staff? It seems to me that the color of my skin created racial discrimination from not only one person but multiple.I will never recommend this dealership to anyone that i know nor will my daughter EVER purchase a vehicle from here again. This was her first vehicle purchase and I hate that she had to go through such disdain and incivility by the impudent staff of Toyota of downtown LA. P.S. Please do not trust their judgment on “inspections” and “investigations”. IF YOU WANT TO GO HERE DON’T!!!!!! More
by Anonymous
July 07, 2023
Carlos and everyone I communicated with were courteous, informative and pleasant! I’ll be back. informative and pleasant! I’ll be back. More
by susanfromla
Employees Worked With
July 07, 2023
Maria was a pleasure to work with. Very knowledgeable and helpful. Would recommend her to friends Very knowledgeable and helpful. Would recommend her to friends More
by berthajohnson862
Employees Worked With
July 07, 2023
Erick Cordova great customer service I really recommended to my friends and family members All staff are excellent too. to my friends and family members All staff are excellent too. More
by oliveraquino
July 05, 2023
Jonathan was very attentive . I told him I was on a time crunch and he did everything possible to get me in and out within my time frame ! I told him I was on a time crunch and he did everything possible to get me in and out within my time frame ! More
by Javier Aguilar
Employees Worked With
Other Employees :
Erick Cordova
