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Toyota of Downtown L.A.

Los Angeles, CA

4.6
1,953 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,953 reviews

August 05, 2023

He was very courteous. He kept me informed as to status of the progress of service. More

by bernice.pittman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Bernice! I really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 05, 2023

The quickest sale ever! Love the friendly people! And I love my new car! Thanks Ned! Your awesome! More

by SANMURO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ned
Aug 08, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Toyota of Downtown LA Team

August 04, 2023

It took them a little too long to take my car but service was great Jonathan was very nice and professional. More

by Ada Amaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
Aug 08, 2023 -

Toyota of Downtown L.A. responded

Thanks for your great review, Ada. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 04, 2023

Maria was very helpful, with a great attitude and smile. She was very informative and I really like the video that you offer More

by chris.flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Chris! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

August 03, 2023

Fast transaction and great customer service. I was updated at every step. No issues. Thank you. More

by Franklyn791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Aug 07, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Franklyn! We really appreciate your business. Sincerely, The Toyota of Downtown LA Team

August 02, 2023

Good people, always there to help you, but there is room to improve, I will be coming back. More

by toy4r2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Alvarado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose "Fernando" Saavedra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Toyota of Downtown L.A. responded

We are glad to hear that your visit was an overall positive one. Please contact us to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Toyota of Downtown LA Team

August 02, 2023

Maria was great at explaining everything to me. She answered all of my questions and addressed all of my concerns to the best of her ability. More

by rudyguti83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Toyota of Downtown L.A. responded

Thank you for taking the time to write about your experience with us, Rudy! At Toyota of Downtown L.A., we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Maria was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Toyota of Downtown LA Team

August 02, 2023

My light still shows that the tire is bad and the noise in the tire is worse! They told me they fixed it but it’s still the same. I thought Toyota would have the great service it would provide for my van. More

by Juan Pérez De Paz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmie Saucedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this review regarding your experience with us, Juan. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 02, 2023

Dealership is nice they have free hot beverages and popcorn, vending machine and pay as you go food items. I least my vehicle here so I’m familiar with this dealership. More

by DON4RUNNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

July 30, 2023

Abraham was a great technician and finished all the work professionally and timely. The rest of the staff was also great offering friendly and efficient service. More

by gard88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie
Aug 01, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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