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Toyota of Downtown L.A.

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.6
1,953 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,953 reviews

July 13, 2023

María was very profesional and courteous. She made me experience at DTLA Toyota more pleasant. She definitely knows how to treat customers well. More

by Hmuralles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Toyota of Downtown L.A. responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Toyota of Downtown LA Team

July 13, 2023

Abraham was Very friendly. Fast service. Will be bringing my car here all the time. More

by grumpysh1088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 13, 2023

Alex was very professional and kind, and explained everything in detail to me. I had a great experience thanks to Alex. More

by sarahwilkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone, Sarah. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Toyota of Downtown LA Team

July 12, 2023

I had a good experience with Toyota of Downtown LA. Would definitely recommend to bring your car here! More

by Cindy Torres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Toyota of Downtown L.A. responded

I cannot thank you enough for your wonderful review of Toyota of Downtown L.A. and for your referrals and recommendation! It was a pleasure to assist you and please let me know when we can do so again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 12, 2023

30 minute wait to check in for my appointment. Toni was great and I appreciated his getting me an Uber even though it was a little beyond their mile limit. Part price was twice what he quoted whic More

by Joe S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Toyota of Downtown L.A. responded

Joe, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Toyota of Downtown L.A. does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 09, 2023

Amazing service very kind and attentive. Gave me the whole run down on my RAV4 I will come back best service experience ever. More

by EBERNAL0089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Lopez Camacho
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Jul 11, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 09, 2023

Erick was very friendly and nice! I was pleasantly surprised when he offered a Lyft car service to and from my home as my car was being serviced. More

by AOC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
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Jul 11, 2023 -

Toyota of Downtown L.A. responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 08, 2023

Kind of an easy process of getting a new vehicle although the waiting time was really long to get at the finish line . More

by Rosalinda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
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Jul 11, 2023 -

Toyota of Downtown L.A. responded

Thanks for your great review, Rosalinda. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Toyota of Downtown LA Team

July 07, 2023

Maria was a pleasure to work with. Very knowledgeable and helpful. Would recommend her to friends More

by berthajohnson862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Bertha! We really appreciate your business. Sincerely, The Toyota of Downtown LA Team

July 07, 2023

Carlos and everyone I communicated with were courteous, informative and pleasant! I’ll be back. More

by susanfromla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Pelayo
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Jul 11, 2023 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review, Susan! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Toyota of Downtown LA Team

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