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Toyota of Downtown L.A.

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.7
1,833 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,833 reviews

February 25, 2023

Efficient, courteous and attentive. Great customer service overall from beginning to end. Everyone was great. More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2023 -

Toyota of Downtown L.A. responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Toyota of Downtown LA Team

February 24, 2023

So nice and very helpful accurate information. Thanks again. Excellent customer service! !! Highly recommend dtla Toyota. Extremely helpful. Great customer service! More

by shl86452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
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Feb 28, 2023 -

Toyota of Downtown L.A. responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Toyota of Downtown LA Team

February 24, 2023

Excelente servicio amabilidad y una buena atención al cliente y sin aser esperar. Mucho tiempo El. Servicio tiempo. Moderado 👍🏻. More

by Pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Toyota of Downtown L.A. responded

Muchas gracias Pacheco, que tenga un día exelente! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Feb 27, 2023 -

Pacheco responded

👍🏻

February 24, 2023

Very responsive and helpful. He was a pleasure to deal with. I would recommend him to others. More

by Sheri_Bluebond
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
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Feb 28, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

February 24, 2023

They were reputable. Norma Juarez was a wonderful sales rep. She stick to her word and it was a quick transaction. More

by jdockery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norma juarez
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Feb 28, 2023 -

Toyota of Downtown L.A. responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Toyota of Downtown LA Team

February 24, 2023

Professional kind and helpful, would go back for other purchases and service. Very happy with the car and the service More

by Akarusel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esperanza Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2023 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Toyota of Downtown LA Team

February 22, 2023

Great customer service. They got straight to the point showed me what I was looking for and other options available. More

by LINARESA24
Recommend Dealer
Yes
Employees Worked With
Alex Chin
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Feb 24, 2023 -

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

February 22, 2023

I came in for oil change and maintenance and I will say that am happy with the way I was being treated especially the guy that attended to Me (Abraham) he was calm and answered all of ny questions…thank y More

by Cy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2023 -

Toyota of Downtown L.A. responded

Cy, thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown LA special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 21, 2023

Vince Dinh provided A+++ customer care and service. Thank you for a great car-buying experience. More

by JAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince Dinh; Guillermo Cardoza
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Feb 23, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Toyota of Downtown LA Team

February 20, 2023

Just moved to San Francisco but have a Rav4 with a broken window in LA. Maria and Alex organized getting the glass and getting it installed when I was back in town two weeks later. And they worked with my More

by Sid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Toyota of Downtown L.A. responded

Sid, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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