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Toyota of Downtown L.A.

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.7
1,742 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,742 reviews

November 30, 2022

After my initial complaint, a rep reached out to me. They didn’t offer anything to make up for the missteps or the pricing. They apologized, but offered nothing. They were able to find the car in the co More

by DARRENRSCHROADER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2022 -

Toyota of Downtown L.A. responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Sincerely, The Toyota of Downtown LA Team

Helpful
November 27, 2022

Maria Arroyo is amazing! She truly takes her time explaining the process of servicing your vehicle. She answered all of my questions & concerns. Great customer service, very More

by dannie22x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Toyota of Downtown L.A. responded

Thank you for your kind words. We are very happy to hear that Maria was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Helpful
November 24, 2022

We had a very pleasant experience in buying our car Your representatives in sales and finance were very good More

by ArtHov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales and finance
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Nov 29, 2022 -

Toyota of Downtown L.A. responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Toyota of Downtown L.A.. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Toyota of Downtown LA Team

Helpful
November 22, 2022

Toyota of Downtown LA is a good place to service you're vehicle and to but one. Always making it easy. More

by Orozcojairo18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Rivas
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Nov 28, 2022 -

Toyota of Downtown L.A. responded

Thank you for the awesome feedback! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Helpful
November 21, 2022

Gracias por todo mas a las personas kmas me ayudaron Thania y Angelica Gracias Toyota More

by Alicia Tanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thania y Angelica
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Nov 23, 2022 -

Toyota of Downtown L.A. responded

Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión. Sincerely, The Toyota of Downtown LA Team

Helpful
November 20, 2022

The rep was very nice. Great customer service. Answered all the questions and concerns we had about purchasing our vehicle. More

by Mariacortez1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2022 -

Toyota of Downtown L.A. responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Toyota of Downtown LA Team

Helpful
November 19, 2022

The staff members at the Downtown LA Toyota have an extraordinary customer service skills, very satisfied with their service. More

by Kitty Ortega
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivas
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Nov 22, 2022 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

Helpful
November 19, 2022

My first visit to the this location & my service was EXCELLENT. I will definitely be making this my home dealership to service my Toyota More

by Latoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Rivas
Report | Print
Nov 22, 2022 -

Toyota of Downtown L.A. responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Toyota of Downtown LA Team

Helpful
November 19, 2022

They were busy but the staff were patient and once it was my turn, the process wad fast. More

by dancab
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivas
Report | Print
Nov 22, 2022 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Toyota of Downtown LA Team

Helpful
November 16, 2022

Jacob was a great help, we were able to get a lot done over email. Once at the dealership he made the process quick and simple. More

by dayala2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Santos
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Nov 18, 2022 -

Toyota of Downtown L.A. responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Toyota of Downtown L.A. team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Toyota of Downtown LA Team

Helpful
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