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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.4
648 Reviews
Call Service Center (213) 986-2011

648 Reviews of Toyota of Downtown L.A. - Service Center

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August 04, 2023

It took them a little too long to take my car but service was great Jonathan was very nice and professional. More

by Ada Amaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Toyota of Downtown L.A. responded

Thanks for your great review, Ada. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 04, 2023

Maria was very helpful, with a great attitude and smile. She was very informative and I really like the video that you offer More

by chris.flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Chris! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

August 03, 2023

Fast transaction and great customer service. I was updated at every step. No issues. Thank you. More

by Franklyn791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
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Aug 07, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Franklyn! We really appreciate your business. Sincerely, The Toyota of Downtown LA Team

August 02, 2023

My light still shows that the tire is bad and the noise in the tire is worse! They told me they fixed it but it’s still the same. I thought Toyota would have the great service it would provide for my van. More

by Juan Pérez De Paz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmie Saucedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this review regarding your experience with us, Juan. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 02, 2023

Dealership is nice they have free hot beverages and popcorn, vending machine and pay as you go food items. I least my vehicle here so I’m familiar with this dealership. More

by DON4RUNNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

August 02, 2023

Maria was great at explaining everything to me. She answered all of my questions and addressed all of my concerns to the best of her ability. More

by rudyguti83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Toyota of Downtown L.A. responded

Thank you for taking the time to write about your experience with us, Rudy! At Toyota of Downtown L.A., we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Maria was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Toyota of Downtown LA Team

August 02, 2023

Good people, always there to help you, but there is room to improve, I will be coming back. More

by toy4r2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Alvarado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose "Fernando" Saavedra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Toyota of Downtown L.A. responded

We are glad to hear that your visit was an overall positive one. Please contact us to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Toyota of Downtown LA Team

July 30, 2023

Abraham was a great technician and finished all the work professionally and timely. The rest of the staff was also great offering friendly and efficient service. More

by gard88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie
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Aug 01, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 29, 2023

Quick, attentive and very helpful teams. Even a video of what the car needs. I'm very impressed of the service More

by Drauda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose "Fernando" Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olga Ulin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Toyota of Downtown L.A. responded

I appreciate your input, Drauda. I am glad to hear that you are consistently impressed with the service we offer here at Toyota of Downtown L.A. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 29, 2023

Alex provided amazing customer service keeping me informed about the service the car was receiving and needing in the near future. More

by elmervasquez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Toyota of Downtown L.A. responded

Thanks for your awesome review! I am very happy to hear that Alex was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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