Toyota of Downtown L.A. - Service Center

30 minute wait to check in for my appointment. Toni was great and I appreciated his getting me an Uber even though it was a little beyond their mile limit. Part price was twice what he quoted whic Toni was great and I appreciated his getting me an Uber even though it was a little beyond their mile limit. Part price was twice what he quoted which was discouraging. Did I mention they charged $398 in labor to change the spark plugs? Even by dealership robbery that was brazen. Had low expectations for my visit and at least they didn’t go below that. More

Erick was very friendly and nice! I was pleasantly surprised when he offered a Lyft car service to and from my home as my car was being serviced. I was pleasantly surprised when he offered a Lyft car service to and from my home as my car was being serviced. More

Amazing service very kind and attentive. Gave me the whole run down on my RAV4 I will come back best service experience ever. Gave me the whole run down on my RAV4 I will come back best service experience ever. More

Carlos and everyone I communicated with were courteous, informative and pleasant! I’ll be back. informative and pleasant! I’ll be back. More

Maria was a pleasure to work with. Very knowledgeable and helpful. Would recommend her to friends Very knowledgeable and helpful. Would recommend her to friends More

Erick Cordova great customer service I really recommended to my friends and family members All staff are excellent too. to my friends and family members All staff are excellent too. More

My initial response to the Toyota dealership of downtown la was great. The service personal was courteous and the sales manager Johnathan worked with my daughter on getting the best deal possible. As our ex la was great. The service personal was courteous and the sales manager Johnathan worked with my daughter on getting the best deal possible. As our experience continued it was destroyed by deception and manipulation. No one was able to thoroughly evaluate her circumstance until Toyota corporate was contacted. The service representative Carlos lied on multiple occasions while also attempting to gaslight my daughter and I. I noticed that there were no other workers in this facility that were of my African American ethnicity …. I thought maybe there were all off on the same day, but as i look at the current list of Toyota staff i know that my observation is wrong. Why aren’t there any black people working here? Why did i feel my views were disrespected by the staff? It seems to me that the color of my skin created racial discrimination from not only one person but multiple.I will never recommend this dealership to anyone that i know nor will my daughter EVER purchase a vehicle from here again. This was her first vehicle purchase and I hate that she had to go through such disdain and incivility by the impudent staff of Toyota of downtown LA. P.S. Please do not trust their judgment on “inspections” and “investigations”. IF YOU WANT TO GO HERE DON’T!!!!!! More

Eric was wonderful, he answered all my questions and got my car in and out quickly, thank you my car in and out quickly, thank you More

Jonathan was very attentive . I told him I was on a time crunch and he did everything possible to get me in and out within my time frame ! I told him I was on a time crunch and he did everything possible to get me in and out within my time frame ! More

Eric made getting my car service simple leaving my satisfied and with Knowledge of what will need to be serviced soon. satisfied and with Knowledge of what will need to be serviced soon. More