Toyota of Gladstone

Casey was very communicative. He did the best he could to find exactly what I was looking for. I’m thankful he succeeded in finding my dream vehicle. He was very detailed in his a He did the best he could to find exactly what I was looking for. I’m thankful he succeeded in finding my dream vehicle. He was very detailed in his approach while also being friendly so I didn’t feel bad asking questions. Thanks again Casey! More

Great experience. everything was fast and efficient. Would buy from them again. Thank you very much and have. It doesn’t everything was fast and efficient. Would buy from them again. Thank you very much and have. It doesn’t More

Becka was a pleasure to work with. She worked hard to get the car we wanted and did a great job walking us through all the features of our new car. She has also made herself available She worked hard to get the car we wanted and did a great job walking us through all the features of our new car. She has also made herself available for any questions after our purchase. I highly recommend working with her. More

Scott is is cool and get a good deal on tundra and it was awesome awesome More

Jesse was very straightforward and easy to work with. I walk away from the gimmicky, high pressure sales people, but was glad to do business with Jesse. I walk away from the gimmicky, high pressure sales people, but was glad to do business with Jesse. More

Great overall experience, I was in and out in no time with the tundra hat I wanted. with the tundra hat I wanted. More

We took a long time to fall on a Tundra, but the team and dealership was helpful in looking for our specific options to ensure we were happy. dealership was helpful in looking for our specific options to ensure we were happy. More

Cassie Michaud greeted me at the door and handled my purchase throughout the process. She made it easy to ask questions and to get the answers that I needed to make decisions. She went the extra mile t purchase throughout the process. She made it easy to ask questions and to get the answers that I needed to make decisions. She went the extra mile to explain clearly every item of paperwork and answered my questions with respect and courtesy. She and Rodolfo Nuno worked to get me the best price and value for my budget. I appreciated their professionalism and openness to discuss various options. They are a great team! I enjoyed working with them! More

Ruben was responsive to my requests, took time to explain pricing, and was very accommodating! I would recommend Ruben to my friends or relay. pricing, and was very accommodating! I would recommend Ruben to my friends or relay. More

Here is a concise, factual review focused on the customer service experience: I was asked to contact Charity, the Customer Service Manager, to “make things right” after my experience with the dealership. service experience: I was asked to contact Charity, the Customer Service Manager, to “make things right” after my experience with the dealership. Instead, I spent 14 minutes on the phone feeling like my time and concerns had little value. I requested compensation in the form of service credits to acknowledge the time and money I invested during the buying process that fell through. Rather than addressing my concerns, Charity minimized my experience by stating that situations like mine happen every day and are simply part of the car-buying process. The conversation felt dismissive and belittling rather than focused on resolving my concerns. More